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Director, Cloud Operations & Change Management
Company: Five9
Location: Remote, US
Employment Type: Full Time
Date Posted: 03/16/2021
Expire Date: 05/15/2021
Job Categories: Web Technology
Job Description
Director, Cloud Operations & Change Management
We are actively looking for a ‘Rockstar’ Director of Cloud Operations & Change Management to join our Cloud Operations group. The Director of Cloud Operations and Change Management is a technical leadership people manager position to empower and guide the global DevOps Team to perform day-to-day and strategic tasks efficiently. This position will also be responsible for building a world class change operations practice that meets the needs of today’s fast paced technology growth while providing world class reliability. It is a pivotal role that involves cross-functional collaboration across many Five9 business units to ensure successful automated Continuous Integration and Continuous Delivery of company’s SaaS applications. The ideal candidate for this role will have a deep understanding of Agile/Scrum methodologies, public and private cloud technologies, CI/CD process, strong analytical and troubleshooting skills, excellent automation skills, and awesome communication skills.
Qualifications & Requirements
‘Automate everything’ mindset
7+ years leading technical operations teams (DevOps, Cloud/Systems Engineering)
5+ years deploying and supporting scalable and highly available SaaS/production platforms
3+ years of experience managing high-performance DevOps teams (preferably distributed geographically)
In-depth experience building CI/CD pipelines using tools such as Jenkins, Rundeck, Puppet, GitLab, Terraform, Docker, and Kubernetes
Strong scripting experience with Bash, Python and Ruby
Hands-on experience with Public Clouds such as GCP and AWS
Excellent cross-functional collaborative and communication skills working with multiple departments
Solid experience with change management, incident management and post-mortem process
B.S. in Computer Science or equivalent experience
Contact Information
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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