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Featured Employers
NOC Technician
Company: Five9
Location: San Ramon, CA
Employment Type: Full Time
Date Posted: 01/14/2021
Expire Date: 03/14/2021
Job Categories: Information Technology
Job Description
NOC Technician
Join the Five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining Five9 Cloud Call Center Services and Application Delivery. The NOC Tech position plays an important role in providing customers with excellent service and is a great entry level technical role to join the Five9 team. This position reports to the NOC Supervisor.
Qualifications & Requirements
Monitor and Identify events proactively resolving issues
Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
Test and turn up of SIP and ISDN trunk groups
Report all service impacting issues within 5 minutes of detection
Respond & resolve customer escalations within the SLA window
Turn up customer applications & services in accordance with standard procedures
Open and track to resolution carrier and internal tickets
Internal & external incident notifications
Monitor Network Security and report and document any breaches.
Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
Gather and report data on the health and operation of Five9 services
Experience or background in a military, technical or customer service environment.
Must be willing to work shifts and participate in on-call rotation (days, nights, weekends)
Ability to communicate clearly (both in writing and speech)
Able to follow direction
Attention to detail
Contact Information
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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