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Technology Continuity & Resiliency (TCR) - Tech Business Services Associate
Company: Wells Fargo
Location: St Louis, MO
Employment Type: Full Time
Date Posted: 01/30/2021
Expire Date: 05/18/2021
Job Categories: Banking, Finance/Economics, Financial Services, Information Technology, Insurance, Law Enforcement, and Security, Military, Quality Control, Research & Development
Job Description
Technology Continuity & Resiliency (TCR) - Tech Business Services Associate
Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

The Tech Bus Services Associate will lead and/or support technology continuity and resiliency initiatives across Wells Fargo Technology, on matters of significance regarding strategic approaches, effectiveness of support function, driving solution planning to sizing/estimating to fulfillment of technology resiliency requirements. The Tech Bus Services Associate role will establish priorities and drive accountability for assigned initiatives, assisting to utilize industry experience to provide guidance on leveraging new and improved methods of monitoring, reporting, learning and technology architecture patterns & associated compliance requirements, and business performance improvement opportunities for the large business functions or functions that have significant complexity. 
The objective of this role is to improve overall awareness around technology continuity and resiliency. Understands and ensures compliance and risk management requirements for supported area are met with respect to technology resiliency.
This role will interface / collaborate with Enterprise Business Resiliency, Enterprise Architecture, Risk & Control, Infrastructure and Application teams driving requirements, developing materials, building an action plan and execute, while reporting directly into Technology Continuity & Resiliency Strategy Leader.
The Tech Bus Services Associate will also work with subject matter experts from data corruption, cyber resiliency, cloud enablement, data center, infrastructure, and continuity & disaster recovery testing strategies to define technology resiliency monitoring, reporting, learning and resilient architecture needs, product and application level assessments, and overall implementation approach. The expectation from Tech Bus Services Associate is to ensure assigned initiative is running effectively, deliverables are met, within budgetary parameter, address issues/concerns and timely communicate back to Leadership.

Required Qualifications

  • 5+ years of technology experience
  • 3+ years of experience applying independent operational risk management practices with Business Continuity Management or Disaster Recovery programs
  • 2 + years of technology project management experience
  • 1+ year of Agile experience

Desired Qualifications

  • Experience managing medium technology development efforts within a major line of business
  • Ability to influence across all organizational levels, particularly senior management
  • 4+ years of finance experience
  • Strong experience from a resiliency design perspective in one or more of the following areas: Technology & Business Continuity Plan and Disaster Recovery, Cyber resiliency, Data Corruption, Cloud Resiliency, and Data Center resiliency procedures/solutions
  • Ability to manage or lead in a matrix environment

Other Desired Qualifications

Strong knowledge of and experienced with technology resilience and associated processes and controls
Knowledge of Critical IT Services and associated infrastructure requirements, Product management and/or business services in context of Resiliency
Knowledge and understanding of Technology & Business Continuity Plan and Disaster Recovery, Cyber resiliency, Data Corruption, Cloud Resiliency, and Data Center   resiliency procedures/solutions
Champion Change, Cultural Mindset adaption towards technology resiliency
Oversee internal (team facing) and external (license facing) training and development programs for technology resiliency
Participate in various technology continuity & resiliency and disaster recovery activities, identify gaps in existing technology resiliency capabilities, conduct impact assessments, formulate strategic remediation approaches, seek agreement from impacted parties and execute
Ability to work creatively and analytically in a problem-solving environment
Experience applying risk based management and orchestrating uniform principles, standards, processes for technology resiliency as per the financial industry compliance frameworks
Strong relationship building skills with both business and technology leadership
Knowledge and understanding of project management principles and a good understanding of Agile approaches such as SP, Kanban, Crystal FDD, etc.

Job Expectations

  • Ability to travel up to 20% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Contact Information
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