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Sr. Mgr, Services Product Management
Company: Thermo Fisher Scientific
Location: Salem, OR
Employment Type: Full Time
Date Posted: 02/17/2021
Expire Date: 05/03/2021
Job Categories: Advertising/Marketing/Public Relations, Biotechnology and Pharmaceutical, Information Technology, Sales, Purchasing, Executive Management, Research & Development, Energy / Utilities
Job Description
Sr. Mgr, Services Product Management

Job Title: Sr. Mgr., Services Product Management
Requisition ID: 148373BR
Location: US - Remote

What will you do?

The Senior Service Product Manager is a high-output strategic marketing role, responsible for working with service and product divisions to create and manage market/customer-focused service product portfolios, innovation, and pricing strategies to drive preference and demand in support of Thermo Fisher Scientific services. Reporting to the Sr. Director of Services Product Management, this position is responsible for developing and executing an innovative services portfolio for scientific instrumentation. This position is ideal for a candidate with both a strong marketing and product management background who has successfully developed and executed targeted products/services for business-to-business technology markets and customers with complex buying cycles. This position can be based anywhere in the U.S.


  • Drive the ideation, development, launch and scaling of innovative new service offerings through the service development innovation process (Stage Gate); working closely with the company’s service organization and executives to ensure appropriate alignment of marketing, service sales and delivery efforts
  • Collaborate with the Product Business Unit Leaders, Sales VPs, IES global Service team and Field Service Directors and Managers, to drive double digit services revenue growth and maximize installed base service revenue potential, while elevating customer satisfaction
  • Define service product roadmaps that ensure service is a competitive advantage in the overall Company value proposition by transforming services from “point” offerings to integrated solutions and workflows; and by moving to outcome-based services
  • Develop and execute service product management plans for new and existing portfolios including voice of customer, market opportunity identification, service product definition, pricing, positioning and value propositions
  • Drive point of sale attach rates for warranty extensions and uplifts
  • Develop framework for analyzing customer requirements, industry trends, market segmentation, competitive landscape in order to prepare business case for investment in new service initiatives
  • Contribute to a competitive intelligence system that tracks key competitors and industry players to identify their strengths, weaknesses, strategies, plans and performance

How will you get there?

  • University degree in a relevant technical, pharmaceutical, or marketing field, MBA preferred
  • At least 6 years of marketing/product management experience (product, service or project management) in B2B technology marketing role, preferably with a company providing deeply technical solutions
  • Demonstrated ability to develop global service products and manage global programs that serve targeted markets in North America, Europe and Asia
  • Proven ability to translate divisional business and Field Service strategy into innovative services and plans that deliver quantitative results and business value
  • Demonstrated ability to work cross functionally and build strong alliances at all levels, including close work with technical, sales, product marketing, and executive positions
  • Strong leadership skills characterized by the ability to inspire, communicate effectively, and drive the organization towards common goals with high performing management teams.
  • Energy level and drive that motivates those around him/her to persevere through tough situations and ultimately meet agreed-upon goals
  • Demonstrated leadership without authority in a dynamic environment with areas of ambiguity
  • Ability to work remotely to effectively drive complex projects to completion
  • Willing and able to travel domestically and internationally, up to 25% or more as required

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
Contact Information
Company Name: Thermo Fisher Scientific
Website: https://thermofisher.contacthr.com/...
Company Description:

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