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Featured Employers
2021 Professional Services Operations Systems Intern
Company: Five9
Location: SAN RAMON, CA
Employment Type: Internship
Date Posted: 02/22/2021
Expire Date: 04/22/2021
Job Categories: Other
Job Description
2021 Professional Services Operations Systems Intern
2021 Professional Services Operations Systems Intern

About Five9

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence.  Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series and Events, you’ll have the opportunity to meet and learn from some of the best in the business.

The internship is a full time, paid internship. The program runs 12 weeks with the opportunity to start in late May or early June.

As an intern at Five9, you can expect to:

Learn. Learn about yourself, your field and what makes Five9 special.
“I am proud that I was able to learn so many new concepts and systems in such a short amount of time and was able to contribute on a team to actual software development projects.” – 2020 VoIP Software Engineering Intern

Contribute. Contribute to the success of the company, your team, and real, impactful projects.
“I am most proud of owning the entire provisioning portal as part of the new cloud train, which will hugely impact how we release new products in the future!” – 2020 Associate Product Manager

Grow. Grow as a student, an employee, as a person!
“My proudest achievement from my internship is my professional growth. I have learned so much about how to interact professionally with various individuals from both within Five9 and from outside the company and have grown so much in my professional communications skill set.” 2020 Integrated Marketing Intern 

Our Team

The Professional Services Operations team is here to support Professional Services (PS) Management team and the best of class PS field teams. The PS Operations team works to improve processes, drive results, and solve problems for the PS Team. The Professional Services Operations Systems Intern will be an active member of the PS Operations team to drive financial results and operational efficiency.

Responsibilities

Master Salesforce reporting and dashboards through in-depth hands-on training.

Learn Five9 Professional Services business, key performance metrics, and data structure.

Create actionable reporting and dashboards to drive financial results in Salesforce.

Develop Professional Services Automation (PSA) system enhancements process.

Qualifications

Rising senior or above, pursuing an undergrad degree in Finance, Economics, Management Information Systems, Operations, and/or other related fields of study.

Excellent Communication skills, written and verbal.

Excel skills, PowerPoint, SharePoint.

Ability to learn new Software

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Contact Information
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a global software company in the San Francisco Bay Area that connects companies to their customers through the cloud to enhance a great customer experience. Five9 is the leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. At Five9 we are committed to providing an exceptional experience for our interns.  We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9.  Through our Speaker Series and Events, you’ll have the opportunity to meet and learn from some of the best in the business.
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