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Supervisor, Training and Development
Company: Match Group
Location: Dallas, TX
Employment Type: Full-Time
Date Posted: 02/27/2021
Expire Date: 05/18/2021
Job Categories: Customer Service and Call Center, Information Technology, Executive Management, Research & Development
Job Description
Supervisor, Training and Development
We are looking for a passionate Learning and Development professional that will be responsible for developing and maintaining the training curriculum necessary to maximize customer and employee satisfaction. This role is responsible for evaluating Customer Care training needs and recommending solutions to ensure high quality, consistent, next-level customer service with a high level of personalization.

Key responsibilities include:

  • Planning, developing and delivering training to all partner and corporate Customer Care agents
  • Continuously improve training programs by evaluating data and knowledge gaps to ensure team members have a thorough understanding of the procedures, policies and job responsibilities
  • Providing expertise in Learning Management System rollout, design and best practices
  • Collaborate with the Operations, CX and Quality teams in the coaching up of agents
  • Reviewing training material, Knowledgebase articles and standard text for accuracy and recommending updates as needed
  • Attending one-on-one sessions with L&D Manager
  • Developing direct reports by providing training, coaching or performance management
  • Attending team meetings as needed
  • Other duties as assigned

Basic Qualifications Include:

  • Preferred bachelor’s degree in a related field
  • Minimum of 4 years in a call center environment
  • Minimum of 3 years of learning and development experience
  • Minimum of 1 years of leadership experience, preferably in the learning and development field
  • Excellent oral and written communication skills
  • Intermediate or higher skills of Microsoft office suite (Word, Excel, PowerPoint, etc.)
  • Experience with training best practices, skills assessment methodologies, processes, and training curriculum design
  • Demonstrated success in servant leadership and team building
  • Experience in a Learning Management System implementation
  • Ability to solve problems quickly and with sound judgement
  • Must be dependable, proactive, and adaptive to change in a fast paced, dynamic environment and able to inspire others to achieve results
  • Up to 40% travel both domestic and international
Why Match Group?

Our mission is simple – to help people find love and happiness!
We love our employees too – here are some examples how:

Annual training budget for each employee
100% employer match on 401k contributions
Specific COVID-19 allowance for home office set-up
Matched giving to qualified organizations
100% paid Parental Leave
Happy Hours and Company events (they are all virtual now, but still a ton of fun!)
We value diversity at our company and will never discriminate based on someone’s race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
Contact Information
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