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Featured Employers
Sailthru Customer Success Manager
Company: CM Group (Campaign Monitor)
Location: Remote , NY
Employment Type: Full Time
Date Posted: 04/08/2021
Expire Date: 06/08/2021
Job Categories: Customer Service and Call Center
Job Description
Sailthru Customer Success Manager
APPLY HERE: https://campaignmonitor.wd5.myworkdayjobs.com/en-US/External_Careers/job/US-NY-Remote/Customer-Success-Manager_R36

The Role

As a Customer Success Manager, you will work with our most strategic enterprise clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You will work with business leaders to understand their needs and map Sailthru’s solutions and best practices to their goals. At the same time, you will coordinate cross-functional teams to ensure a successful transition from deployment through ongoing account management. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills, along with a proven track record in analytics and comfortable in a fast-paced and data-heavy environment.

In This Role You Will:

Responsible for the management of a portfolio of client accounts to foster long-term business relationships

Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth

Increase customer satisfaction by understanding business needs and providing additional Sailthru solutions and ROI

Act as an escalation point to drive resolution in a timely, proactive manner

Identify at-risk renewals and deliver on customer remediation plans

Monitor customer health to track usage and customer satisfaction

Forecast retention, renewal, and status for assigned accounts

Become the customer advocate to drive cross-functional teams across development, product management, and support

Perks & Benefits:

Competitive compensation and benefits package

Life, AD&D, Short and Long Term Disability Insurance

50% 401k match up to 6%

Open Time Away

Paid parental leave

Qualifications & Requirements
What We're Looking For:

Excellent customer relationship management skills

Solid communication, listening, and writing skills

Ability to problem solve and resolve client issues

Understanding of software as a service

Organized and reliable: able to work independently with little direction when necessary

Preferred Qualifications

Bachelor’s degree

4+ years of customer facing experience

Excellent organizational, presentation and communication skills

Strong written and verbal communication skills

Email marketing or digital marketing software experience
Contact Information
Company Name: CM Group (Campaign Monitor)
Company Description:
The Company CM Group is the largest sender of personalized email on the planet. But we’re so much more than an email provider or cross-channel marketing hub. We’re committed to creating true partnerships with our clients, not just being another vendor. Working with some of the biggest names in ecommerce and publishing, we help deliver the end consumer experiences for billions of individuals globally across email, mobile apps and web. CM Group is a world-class portfolio of technology products including Campaign Monitor, Delivra, Emma, Liveclicker, and Vuture. Our mission is to be the most respected, fastest growing marketing technology company in the world. We have teams all over the globe — from NYC to San Francisco to London to New Zealand — making it a reality.
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