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Featured Employers
2021 Platform Analysis Intern: Network and Infrastructure Operations
Company: Five9
Location: Continental U.S. or San Ramon, CA, US
Employment Type: Full Time
Date Posted: 04/16/2021
Expire Date: 06/16/2021
Job Categories: Other
Job Description
2021 Platform Analysis Intern: Network and Infrastructure Operations
About Five9

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

Internship Program

At Five9 we are committed to providing an exceptional experience for our interns. We tailor our program to provide participants with real, impactful work, contributing directly to the continued success of Five9. Through our Speaker Series and Events, you’ll have the opportunity to meet and learn from some of the best in the business.
As an intern at Five9, you can expect to:
Learn. Learn about yourself, your field and what makes Five9 special.
“I am proud that I was able to learn so many new concepts and systems in such a short amount of time and was able to contribute on a team to actual software development projects.” – 2020 VoIP Software Engineering Intern
Contribute. Contribute to the success of the company, your team, and real, impactful projects.
“I am most proud of owning the entire provisioning portal as part of the new cloud train, which will hugely impact how we release new products in the future!” – 2020 Associate Product Manager
Grow. Grow as a student, an employee, as a person!
“My proudest achievement from my internship is my professional growth. I have learned so much about how to interact professionally with various individuals from both within Five9 and from outside the company and have grown so much in my professional communications skill set.” 2020 Integrated Marketing Intern

Our Team

The network and infrastructure teams are responsible for the architecture, design, deployment and operation of the Five9 compute, storage network and data center operations for all platforms from which Five9 provide services to our customers.

Responsibilities

The Platform Analysis intern will be an active member of the network and infrastructure team and will play an important role in correlation engine project.
Work with the teams and engineers to identify and document the relationships between virtual and physical assets and the services we provide each customer.
Investigate release and firmware currency and create management reports for the teams.
Research asset cost information and associated it to specific assets in the platform.

Qualifications

Rising senior or above.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Contact Information
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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