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Featured Employers
Vice President, Product Management
Company: Five9
Location: San Ramon, CA, CA
Employment Type: Full Time
Date Posted: 05/17/2021
Expire Date: 07/17/2021
Job Categories: Other
Job Description
Vice President, Product Management
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

The VP, Product Management is a product management leader with varied domain expertise across Product Management focused on Digital communication Channels, CRM, and extensive experience in Front End Design, Development and Delivery. You have passion around leading teams to set the strategic direction to solve problems for our customers, partners, and internal stakeholders while working with product management leadership and cross-functional teams. This position reports to our EVP of Product Management and Design.

Responsibilities:

Build and lead a Product Management team working across Digital Channels, CRM, and Front End Design and Development.
Drive product strategy, road-mapping, and execution across the organization.
Develop strategic product partnerships and integrations with industry leaders to create better solutions to customer problems.

Requirements:

10+ years in software product management leadership experience with demonstrated success managing a software-as-a-service product
Domain experience in Digital Channels and CRM with proven track record in shipping products
Deep experience with product management of front end design initiatives
Proven ability to collaborate cross-organization, up and down management levels, and with globally distributed office locations.
Experience recruiting, hiring and building a team

Education:

Bachelor's degree in engineering or technical field or equivalent industry experience.
An advanced degree in engineering or a business discipline is desirable but isnít required.
A Product Management credential is desirable.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.
Contact Information
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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