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Featured Employers
Caseworker I
Company: Operation Homefront
Location: San Antonio, TX
Employment Type: Full Time
Date Posted: 06/15/2021
Expire Date: 08/15/2021
Job Categories: Nonprofit and Volunteer Services
Job Description
Caseworker I
Founded in 2002, Operation Homefront is a national nonprofit organization whose mission is to build strong, stable, and secure military families. Operation Homefront is sourcing candidates for a Caseworker position within their Critical Financial Assistance Program in San Antonio, TX.

The CFA Caseworker will provide basic case management to military families requesting critical financial assistance with focus on routine/normative requests, financial situations and client characteristics as identified by program management. This position interviews clients to determine assistance needs and verifies and determines eligibility based on guidelines set forth by Operation Homefront.

Desired candidates will have the following:

• Bachelor’s degree in Social Services, Counseling, or related field. Master’s degree is preferred

• 1 year of experience providing case management, public assistance and/or military services is desired

• Knowledge of principles in the field of social services, counseling and financial planning and the ability to apply them exercising sound business judgments with limited or no supervision

• Experience with military families, wounded warriors and military service programs is strongly preferred

• Non-profit experience is preferred

• Strong skills in MS Office, especially in Excel, Outlook and Word

Typical duties include:

• Interviews clients to conduct needs assessments, reviews financial information, gathers supporting documentation and assesses client requests for program eligibility

• Provides crisis intervention services and connects service members with other resources / referrals as needed

• Communicates clearly and concisely, verbally and in writing, including case documentation, email and phone communications.

• Partners with clients while providing assistance, including keeping clients updated on case status and approval / denial decisions, aiding clients in negotiating with vendors and creditors and maintaining a focus on client empowerment throughout the assistance process

• Demonstrates continuous effort to improve operations, decrease turnaround time and streamline work process and works cooperatively and jointly to provide quality seamless customer service

• Creates, updates and maintains records on case actions, including actions taken with clients and families, records required for follow-up with clients and those needed for operational and/or audit purposes

• Assists clients in completing online applications as needed

• Maintains confidentiality of records and information

• Monitors all case files to ensure appropriate documentation and information is kept in a secure location

• Performs other duties as assigned

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, and education verification.
Qualifications & Requirements
Desired candidates will have the following:

• Bachelor’s degree in Social Services, Counseling, or related field. Master’s degree is preferred

• 1 year of experience providing case management, public assistance and/or military services is desired

• Knowledge of principles in the field of social services, counseling and financial planning and the ability to apply them exercising sound business judgments with limited or no supervision

• Experience with military families, wounded warriors and military service programs is strongly preferred

• Non-profit experience is preferred

• Strong skills in MS Office, especially in Excel, Outlook and Word
Contact Information
Contact Name: Spencer Dove
Contact Email: spencer.dove@operationhomefront.org
Website: https://workforcenow.adp.com/jobs/a...
Company Description:
Operation Homefront's mission is to build strong, stable, and secure military families so they can thrive- not simply struggle to get by- in the communities they have worked so hard to protect.
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