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Senior Software Engineer (Core Services)
Company: Five9
Location: San Ramon, CA, CA
Employment Type: Full Time
Date Posted: 06/16/2021
Expire Date: 08/16/2021
Job Categories: Other
Job Description
Senior Software Engineer (Core Services)
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Our team is looking for an energetic and experienced Senior Software Engineer who is passionate about creating high-performing, scalable, and resilient mission critical back-end services that are the foundation of Five9ís contact center platform. As a member of the team you will take end-to-end ownership of a solution to deliver services enriching our Contact Center platform and applications. In this highly visible and influential role your work will build the foundation to support the efforts of multiple teams. Your expert knowledge of building APIs will set the standard across the organization by eliminating inconsistencies and streamlining the efficiency of our core services.

Key Responsibilities:

Be part of an agile team to develop scalable, highly available core platform services
Participate and contribute to requirements analysis and architecture
Collaborate with product managers, architects, engineering leaders and test engineers
Understand performance and scalability principles and apply when developing software
Document and communicate clearly architecture and implementation solutions
Troubleshoot and support current platform in production


7+ years of industry experience in server-side development
3+ years of Java backend development
Strong Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis
Experience in designing and implementing RESTful and RPC APIs
Experience in applying design patterns and separating concerns in a distributed system
Experience architecting, developing and deploying internet scale, distributed and mission critical services
Strong understanding of event-driven systems
Deep knowledge and experience in building Spring Framework applications
Experience working with SQL and NoSQL databases and caches
Experience working within an Agile/Scrum team
Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership
Strong communication skills, both verbal and written
Experience with any public cloud platform is a plus

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.
Contact Information
Company Name: Five9
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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