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Featured Employers
Company: Five9
Location: Greater UK or London,
Employment Type: Full Time
Date Posted: 06/16/2021
Expire Date: 08/16/2021
Job Categories: Other
Job Description
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

We are actively seeking an experienced MySQL Database Administrator to join our Technical Operations team. This position will be located in the United Kingdom.

Key Responsibilities:

Design and build highly available and performing MySQL databases
Support production databases in global data centers
Support MySQL database replication and clustering
Provide database reports to various business units including Finance, Operations, Customer Success and Legal as needed
Monitor production databases, performance tuning and backup/recovery process
Troubleshoot database issues; maintain database systems availability
Develop database tools to automate existing database tasks
Create/maintain database related documentation
Follow change management process for all production changes
Participate in maintenance windows and rotating on-call schedule for production support​


3+ years of hands-on experience in designing and administering MySQL databases in a production support environment
2+ years Python/Shell Scripting
Demonstrated experience with MySQL implementation and performance tuning
Strong understanding of master-master replication
Proficient with MySQL admin tools
Experienced with performance analysis (IO, CPU, etc.) and optimization (indexes, partitions, schema redesign, etc.)
Experience with writing analytic queries for financial reporting
Able to monitor databases and detect emerging issues (performance, locking, bad usage)
Solid understanding of Linux including ability to inspect hardware performance and load indicators
Able to work and multi-task under pressure
Excellent team player with strong analytical and troubleshooting skills

Desired Skills:

Familiarity with OLAP interactions with SQL
Background in noSQL technologies
Familiarity with MySQL variants such as Percona
Familiarity with Sarbanes Oxley, PCI DSS, and other security practices
Working knowledge of Ruby and/or Python
Data Warehouse experience
Java experience​

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.

Contact Information
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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