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NOC Technician - London
Company: Five9
Location: Greater UK or London,
Employment Type: Full Time
Date Posted: 06/16/2021
Expire Date: 08/16/2021
Job Categories: Other
Job Description
NOC Technician - London
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Join the Five9 Network Operations Center team for an exciting opportunity to play a key role in maintaining Five9 Cloud Call Center Services and Application Delivery. The NOC Tech position plays an important role in providing customers with excellent service. This position reports to the NOC Manager.

Location: Remote, London, UK - commutable distance to Slough Data-Center required

Key Responsibilities:

Monitor and Identify events proactively resolving issues
Follow standard operating procedures performing day-to-day maintenance on Five9 Network, Telecom and Cloud systems
Test and turn up of SIP and ISDN trunk groups
Report all service impacting issues within 5 minutes of detection
Respond & resolve customer escalations within the SLA window
Turn up customer applications & services in accordance with standard procedures
Open and track to resolution carrier and internal tickets
Internal & external incident notifications
Monitor Network Security and report and document any breaches.
Perform daily, weekly monthly and quarterly maintenance procedures and defined in the Operational Guidelines
Gather and report data on the health and operation of Five9 services

Required Experience:

Experience or background in a military, technical or customer service environment.
Previous data center operations
Must be willing to work shifts and participate in on-call rotation (days, nights, weekends)
Ability to work independently and be self starter
Ability to communicate clearly (both in writing and speech)
Able to follow direction
Attention to detail

Desirable Qualifications/Experience

Interested in technology
Problem solving skills
Knowledge of Microsoft Office
Knowledge of Linux
Experience with ticketing systems
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

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Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.
Contact Information
Website: http://www.five9.com/about/careers/...
Company Description:
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences. For more information visit www.five9.com.
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