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Communications and Member Engagement Senior Specialist
Company: Credit Builders Alliance
Location: Washington, DC
Employment Type: Full Time
Date Posted: 06/18/2021
Expire Date: 08/18/2021
Job Categories: Advertising/Marketing/Public Relations, Customer Service and Call Center, Other, Nonprofit and Volunteer Services
Job Description
Communications and Member Engagement Senior Specialist
Position Summary: The Communications and Member Engagement Senior Specialist is responsible for coordinating CBAs internal and external communications strategy and ensuring that the organizations resources are put to their most productive use. The position is part of CBAs Member and Stakeholder Relations team and is responsible for executing day-to-day communications, event coordination, and supporting and increasing engagement with new and existing CBA Community Members.

Essential Duties:

1. Communications (50%)
a. Hone and implement CBAs communications strategy by:
Assisting with creation of high-quality written materials;
Improving content and functionality of external communications channels;
Executing social media plan and regular posting schedule to maximize engagement;
Managing CBAs contact database for external communications; and
Posting content on CBA websites.

b. Execute communications for special events, campaigns, and promotions. This includes for in-person and virtual-based trainings, conference presentations, exhibit booths, Hill briefings, CBA Credit Building Symposium via electronic communication channels such as the CBA website, newsletter, Form Assembly/survey tools, E-blasts, webinars, and social media.

c. Develop (as needed) and oversee the deployment of standardized documents to improve internal and external communication efficiencies:
Communication tools (style guide, website manual, etc.);
Messaging guide to communicate the value of CBA services;
Templates for automated messaging across CBA platforms; and
Staff flow chart for reviewing documents.

d. Measure and improve external communications channel messaging, distribution, and impact, in collaboration with the Data and Technology Associate.

e. Support CBA Team on additional communication projects as needed.

2. Member Engagement Support (30%)
a. Support CBAs Member Relations strategy through communications with current and prospective members, and engagement activities including:
Responding to inquiries about CBA services;
Delivering CBA info sessions and other CBA orientations and outreach presentations;
Executing member engagement campaigns and related training/presentations; and
Tracking member communications, info request and annual profile updates.

3. Event Coordination (15%)
a. Manage CBA event coordination, planning, and logistics as needed, including virtual events, conferences, Hill events, and CBAs Annual Credit Building Symposium.

4. Other duties as necessary (5%)
a. Support strategic initiatives to promote CBA brand with members and other stakeholders.
Qualifications & Requirements
At least 2-5 years of relevant communications and outreach/relationship management experience.
Excellent written and verbal communication skills.
Experience with public-speaking and training, especially in a virtual environment.
Experience in copywriting and editing.
Organization skills that yield ability to track high volume of communications.
Comfort with a fast-paced work environment, multitasking, and large amounts of data or information.
Demonstrated comfort with email marketing platforms (i.e., Pardot, MailChimp)
Passion for CBAs mission, with a commitment to helping community development organizations open doors for low-income individuals to build credit and gain improved financial access.
Travel required (approx. 20% domestic as feasible).
Computer Skills: Because CBA is a fast-paced organization with staff located at our DC headquarters and remotely across the country, we rely on cloud-based software including Office 365, SharePoint, Teams, Slack, Zoom, and other platforms to communicate and work collaboratively. High proficiency with computers and these or similar systems/platforms or the ability to get up to speed with them quickly is essential.

Experience in financial asset building/financial services/financial capability or related field.
Exposure to credit building, credit-related education, and direct service.
Experience with Adobe Creative Cloud (Acrobat, InDesign, and Illustrator specifically) a plus.
Experience with event management software (i.e., Eventbrite, Cvent).
Previous experience learning complex rules and manuals a plus.
Basic web development knowledge (WordPress or other) is desired.
Ability to thrive in a highly collaborative environment.
Knowledge of Salesforce a plus.
Contact Information
Company Name: Credit Builders Alliance
Phone Number: 202-730-9390
Contact Email: careers@creditbuildersalliance.org
Company Description:
CBA is an innovative national nonprofit network dedicated to building the capacity of a diverse and growing network of hundreds of nonprofits (CBA members) across the country that help low- and moderate-income households build strong credit and other financial assets. CBA was created by and for our nonprofit members as a bridge to the modern credit reporting system to help millions of individuals with poor or no credit participate in the mainstream financial system by building credit. Learn more about CBA at www.creditbuildersalliance.org.
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