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Sr. Stewardship Officer
Company: University of Miami Health System
Location: Miami, FL
Employment Type: Full Time
Date Posted: 09/15/2021
Expire Date: 11/15/2021
Job Categories: Other
Job Description
Sr. Stewardship Officer
The Division of Development and Alumni Relations has an exciting opportunity for a full-time Senior Stewardship Officer to work in Miami, FL.

The Division of Development and Alumni Relations supports and promotes the mission, purpose, and priorities of the University of Miami through fundraising and engagement by building and nurturing strategic philanthropic relationships to improve and transform the lives of individuals and communities. We are committed to values central to the Division—Service, Gratitude, Trust, and Partnership—which guide our strategic thinking, decision-making, and day-to-day interaction with each other and our stakeholders.

General Overview:

The Senior Stewardship Officer oversees and directs the major gift stewardship program for U Health/Miller School of Medicine. The incumbent is specifically charged with developing and executing a creative, consistent, donor-centric stewardship and donor relations strategy that appropriately and consistently promotes interaction with and recognition of donors at all levels. The incumbent will be an integral part of Medical Development’s development efforts. This person is also responsible for developing, overseeing, disseminating, and if needed, providing training on all Development policies and procedures. They will handle the management, budget oversight, efficiency, and accountability of the major gift stewardship program.

Essential Responsibilities:

Work closely with senior leaders to design, expand and elevate the donor stewardship program by developing and implementing a plan to increase the number of donors touched, expand the methods of communication, improve the quality of each piece, employ best industry practices, and expand communication with donors through appropriate training and use of development officers and their support staff.

Serve as a subject matter expert on major and principal gift stewardship; stay informed of new practices, trends, and opportunities in donor relations and stewardship.

Oversee creation and production of assets through photo shoots and video productions that will support the stewardship endeavors for Medical Development’s donor-focused communications.

Develop and oversee all implementation of a comprehensive, multi-channel donor engagement plan including, but not limited to, acknowledgment letters, special impact reports, newsletters, campaign messaging, holiday, and birthday greetings.

Develop strategic and collaborative partnerships with fundraisers to create and execute customized stewardship products and donor experiences. Leverage technology and new media to enhance stewardship deliverables.

Work with communications teams across divisions in support of the production of customized stewardship publications, messaging, and content, such as annual reports and impact reports.

Coordinate communications efforts with the Development Communications team, Digital Engagement Team and Marketing.

Oversee, improve, elevate and execute the endowment and non-endowment fund reporting to donors in a timely, consistent, and accurate manner on the use, impact, and financial management of their gifts.

Collaborate with and advise colleagues on gift-related announcements, celebrations, donor profiles, and recognition communications.

Serve as the visionary behind campaign and annual stewardship events.

Provide an ongoing assessment of major gift stewardship practices, goals, and strategies.

Oversees the evaluation, negotiation, purchase, and renewal of support resources and outside services.

Keep abreast of new practices in donor relations and stewardship, donor-engagement metrics, stewardship analytics, and medical philanthropy.

Handle extremely sensitive information with confidentiality and tact.

Other duties or projects as assigned.

Additional Duties:

Utilize i-BIS and other University systems to update constituent information in accordance with CRM training, policies and procedures.

Participate in educational programs, professional organizations and development activities to maintain knowledge of national trends and to promote leading edge performance.

Attend meetings and appropriate training sessions for the Division of Development & Alumni Relations.

Follow University policies and procedures. Attend meetings and appropriate training sessions for Development and Alumni Relations.


Must have a Bachelor’s degree.

Minimum of seven years of effective and relevant work experience is required. Any relevant education, certifications and/or work experience may be considered.

Must have excellent command of the English language, both oral and written.

Ability to communicate in Spanish is an asset.

Computer literacy and proficiency in Microsoft Office programs is required.

Knowledge, Skills and Attitudes:

Must be a highly motivated self-starter who is engaging, resilient, and resourceful with the ability to work independently, as well as part of a team, to successfully complete projects and resolve problems.

Excellent command of the English language, both oral and written with a high level of creativity, attention to details and superior project management skills.

Highly skilled in MS Office Suite, solid working knowledge of fundraising databases, willing to learn Blackbaud CRM and other University systems.

Must have initiative mixed with good, sound judgment.

Must be able to handle multiple projects simultaneously and work in a dynamic environment.

Knowledge of business and management principles.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals, and objectives that support the strategic plan.

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop, and train others.

Ability to liaise in a professional manner with all levels of staff, management, donors, and external contacts.
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