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Research Operations Lead - Remote
Company: Rocket Mortgage
Location: Chicago, IL
Employment Type: Full Time
Date Posted: 09/18/2021
Expire Date: 10/18/2021
Job Categories: Finance/Economics, Information Technology, Insurance, Military, Real Estate, Counseling, Research & Development
Job Description
Research Operations Lead - Remote

Minimum Qualifications

  • 7 years of experience in user research and/or a similar field
  • Bachelor's degree in user experience design, psychology, human-computer interaction (HCI), human factors, sociology, anthropology or other related field or equivalent work experience
  • Demonstrated experience using the human-centered design (HCD) process to help meet business goals
  • Demonstrated ability in scoping and planning research projects
  • Demonstrated ability in facilitating many different generative and evaluative research methods
  • Demonstrated ability in coaching, mentoring and/or training design researchers
  • Demonstrated ability in effective professional communications
  • Demonstrated ability to manage multiple complex efforts simultaneously

Preferred Qualifications

  • Experience managing research participant pools and/or panels
  • Experience maintaining research insights repositories
  • Demonstrated ability using remote research tools
  • Demonstrated ability leading projects from inception to completion using project management methodologies
  • Demonstrated ability working in Agile environments

Job Summary

The Design Research Operations Lead removes barriers to obtaining user research insights and maintains a high level of practice among all practitioners through training, mentorship and standards. They ensure that teams make the most of the user insights the research team generates by curating those insights and ensuring that they remain accessible.


  • Create, manage and maintain a pool of potential research participants across multiple segments
  • Create and manage panels of research participants to support a regular cadence of generative and evaluative research for all our products
  • Develop, curate and lead governance for a repository of UX research insights
  • Establish and evolve processes that make it easier for product teams to integrate research into their day-to-day work
  • Establish and evolve processes that ensure quality and appropriate rigor in our research practice
  • Manage various research tools
  • Establish and maintain research best practices and templates
  • Facilitate training and skills development across the UX research team
  • Mentor and support researchers who are newer to the field

Who We Are

Detroit-basedRocket Companiesis a family of businesses providing simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in several different industries, including mortgages, fintech, real estate, automotive and more. We're insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #5 on Fortune's list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2021.


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

Contact Information
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