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Featured Employers
Knowledge Manager
Company: Code for America
Location: Remote, US
Employment Type: Full Time
Date Posted: 10/13/2021
Expire Date: 12/13/2021
Job Categories: Nonprofit and Volunteer Services
Job Description
Knowledge Manager
Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for everyone. For more than a decade, we’ve worked to show that with the thoughtful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We draw from the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

Code for America is looking for a talented Knowledge Manager who will synthesize and catalog new research findings in an archive that enables teams to learn faster, translate learnings into improved service delivery more effectively, and prioritize future research better.

About the Role:

Code for America builds technology to make government services work for those who need them most. A key part of our work is research to better understand clients, what barriers they encounter in seeking or maintaining benefits, and how to reduce those barriers.

The lessons we’d like to synthesize and catalog arise from many sources across our work in the safety net, tax benefits, and criminal legal systems. Program staff at CfA bring back lessons from administrators and policy experts, product managers and engineers are constantly iterating on the most efficient ways to build people-centered digital services, and client success staff regularly share feedback from clients that we use to make product improvements. Much of the material will come from the nearly 20 qualitative and quantitative researchers at CfA. The methods they use span formal experiments to surveys to interviews to field observations. Their research covers topics such as barriers in online applications, how to provide better guidance to clients during the benefits enrollment process, how to reduce denials for reasons other than eligibility, and how to better reach and serve demographic groups with the largest participation gaps. For a few examples, see write-ups on how to make it easier for people to enter information about job income, helping people who are self-employed claim their deductions, and improving outreach messages to promote the Earned Income Tax Credit.

Our goals for managing research knowledge are to minimize duplicative work, spot opportunities to extend or contrast what we’ve learned, set research priorities, and figure out what’s worth sharing publicly. In addition, we’ll consult the resources you create when we get asked by a government agency to quickly provide recommendations, and when we need evidence for a write-up or presentation we’ll share with a government, academic, civic tech, or funder audience.

We’re looking for someone who loves learning the how and the why and then teaching others. We need a self-starter – you'll be developing resources that others will use, but might not ask for in advance. The more we understand about key barriers and opportunities, the more effective we can be in helping people get access to services they need.

You’ll be joining an organization that already has a strong start in Knowledge Management. We’ve built a Knowledge Base that captures all of our key findings so far; you’ll help us add to it, improve it, and socialize findings internally. We have designated people on each team who regularly submit material to be included in the Knowledge Base, but you’ll need to be comfortable reaching out to people to get details or context on new work. In some cases, you may need to interview staff about learnings that haven’t been captured in write-ups or slide decks.

This role is remote, is a full-time opportunity, and reports to the Data Science Director.

In this position you will:

- Execute on a lightly-held strategy for managing research knowledge, continue revising that strategy and knowledge management practices as you learn what’s effective
- Review new research materials, synthesize findings into the Knowledge Base
- Continue to develop a resource library and/or systems that catalog knowledge in a user-friendly way
- Socialize learnings with the right people at CfA (including helping to onboard staff)
- Identify opportunities for future research
- Support CfA researchers in prioritizing new research areas and questions
- Capture and share knowledge at the right meetings, such as workshops, planning meetings, etc.

About you:

- 4 plus years of experience
- Excellent writer
- Clear public speaker
- Excellent ability to synthesize findings and make connections across them
- Preferred: extensive knowledge about one or two major social safety net programs
- Preferred: experience creating or managing systems for organizing and retrieving information

As a team, we strongly value empathy, initiative, and pragmatism. Ideally, you’re curious about people, technology, and government. Because the role requires working with a wide range of people to capture new lessons and to ensure that we make use of what we already know, we’re looking for someone who is comfortable setting up and facilitating 1:1 or small group meetings.

It’s a bonus point if you have:

- Personal experience with the justice system, social safety net, workforce training, or other mission-relevant government services.

What you’ll get:

- Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
- 401k plan with matching funds
- A collaborative, hardworking and fun environment
- Leadership and teammates who value Equity, Inclusion, and Diversity
- Professional development includes bi annual 360 review process and $1000 annual budget
- A manager and org-wide structure that supports and enables professional development
- Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from ($120,700 - $163,300) in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $136,675. These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials.

Equal Employment Opportunity:

Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
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