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HR Service Representative
Company: Textron
Location: Providence, RI
Employment Type: Full Time
Date Posted: 11/30/2021
Expire Date: 12/30/2021
Job Categories: Accounting/Auditing, Customer Service and Call Center, Finance/Economics, Human Resources, Military, Energy / Utilities
Job Description
HR Service Representative

ABout textron



We are known for our powerful brands such as Bell, Cessna, Beechcraft, E-Z-GO, Arctic Cat and Textron Off Road. We are a multi-industry company with a global network of aircraft, defense, industrial and finance businesses that provide our customers with innovative products and services. Our worldwide presence is powered by the talent of more than 36,000 people, each of whom brings their unique experience, skills and perspective to our team.  



Job Summary



The HR Representative is part of a high energy team transforming HR service delivery for the company.  You will play a vital role as we deliver exceptional customer service to employees and HR Business Partners with the objective of first touch resolution for HR administration and data entry processing. 



Responsibilities




  • Utilizing the latest technology (i.e. omnichannel communication capabilities for talk, chat, and text capability) provide excellent customer service in response to employee and HRBP inquiries related to HR administration and employee data management

  • Provide navigation support and assistance with employee and HRBP self-service tools

  • Provide education and guidance to HRBPs regarding enterprise policies and procedures

  • Identify inquiry and escalation trends

  • Recommend solutions utilizing technology such as Chatbot (artificial intelligence), improving knowledge base and identifying training opportunities to enhance first touch resolution

  • Process PeopleSoft data entry following HR Shared Services standards

  • Ensure adherence to service levels and service deliver standards

  • Provide recommendations or suggest methods to update, simplify, and enhance processes, procedures, and technologies

  • Audit data and processes for completeness and accuracy and provide education and guidance to HRBPs on data integrity and employee data management as needed

  • Assist in creating knowledge base articles, video’s and training solutions to common trends

  • Perform other duties and special projects as assigned

  • Protect and maintain the privacy of employee personnel records including, but not limited to, personal and compensation information about employees


Qualifications & Requirements

Education/Experience



Required




  • Bachelor’s degree or equivalent experience

  • Fluent in English (verbal and written), additional languages French and Spanish a plus




  • Excellent verbal and written communication skills

  • Proficient in PC & Microsoft Office

  • Ability to toggle between multiple software programs

  • Excellent data entry skills

  • Superior organizational and interpersonal skills



Skills/Competencies




  • Customer focused, successfully managing customer expectations

  • Strong problem-solving skills

  • Ability to multi-task and prioritize in a fast-paced environment

  • Action and result oriented

  • Superior verbal and written communication skills

  • Working knowledge of MS Outlook, Word, Excel, PowerPoint

  • Preferred working knowledge of HR systems such as PeopleSoft 


Contact Information
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