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Clinical Program Manager
Company: University of Miami Health System
Location: Miami, FL
Employment Type: Full Time
Date Posted: 10/23/2021
Expire Date: 12/23/2021
Job Categories: Other
Job Description
Clinical Program Manager
The Department of Neurological Surgery is currently seeking a Clinical Program Manager. The Clinical Program Manager provides administrative assistance in the support of various clinical programs. An employee in this position supports their supervisor with researching and resolving patients’, physicians’, and staff’s concerns, preparing reports, processing information requests, and preparing clinical documentations. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.
Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.
Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
Supervises clinical operation and quality assurance procedures.
Implements projects and procedures to ensure program performance is exceeding expectations.
Triages requests for patient appointments with appropriate staff.
Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.
Performs assessment of needs within the organization and develops clinical programs to meet those needs.
Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
Department Specific Functions
Provides cross coverage for all front-line scheduling areas as well as for the Director, Clinical Programs
Provides regular updates to Director, Clinical Program on projects and surgery scheduling trends and clinic preparation that have been noticed.
Assist Director of Clinical Programs with the implementation of performance improvement measures and projects
Responsible for overseeing the NRS clinic schedules, weekly faculty schedules, Physician templates, OR allocation JMH/UMH
Approves time off for their support staff insuring sufficient coverage
Ability to communicate clearly and concisely verbally and in writing with physicians and other professionals.
Ability to foster a team environment.
Ability to work under a high level of stress with time constrains while maintaining composure and sensitivity
Must be diplomatic and be able to use discretion in relating with various types of people

Bachelor’s degree in relevant field


Minimum 3 years of relevant experience
Contact Information
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