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|UHealth IT Liaison Manager|
Company: University of Miami Health System
Location: Miami, FL
Employment Type: Full Time
Date Posted: 10/28/2021
Expire Date: 12/28/2021
Job Categories: Information Technology
UHealth IT Liaison Manager|
About This Position
The department of UHealth IT has an exciting opportunity for a Full Time IT Clinical Liaison Manager. The job description of an IT Clinical Liaison Manager involves establishing a relationship between IT and UHealth faculty and staff. The IT Clinical Liaison Manager serves as an advocate for staff at all clinical operations. This position will help elevate communication from the clinical and IT departments.
Establishes communication with faculty and staff and IT.
Communicates with department leads to understand current issues.
Interacts with a variety of hospital staff from different departments.
Assesses IT issues affecting the office and reports it accordingly.
Reviews new and pending incidents.
Determines whether an issue needs to be reported or if it is being addressed.
Explains the process for IT to acknowledge and address the issue.
Coordinates with healthcare facility staff to ensure that each staff member has a smooth transition through incident creation and resolution.
Trains new employees who serve as Clinical Liaison.
Coordinates communication between staff, physicians, and IT Support.
Develops relationships in the community on behalf of the IT department.
Schedules speaking engagements at interdepartmental team huddles.
Works with the facility’s marketing and communication team to bring awareness of the facility’s strengths and services into the community at large.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Associates degree or equivalent
Minimum 5 years of relevant experience
Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to process and handle confidential information with discretion.
Proficiency in computer software (i.e. Microsoft Office).
Must demonstrate exceptional verbal and written communication skills.
Strong interpersonal skills.
Must be customer service oriented.
Experience working in the healthcare industry.
Must have experience with general IT troubleshooting.
Knowledge of medical terminology.
Must be an active listener.
Experience in team management.
Must have excellent computer skills and knowledge of incident creation.
Must have knowledge of electronic health records.
Must have excellent organizational skills and be an effective time manager and multi-tasker.
The above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.