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Featured Employers
Client Engagement Analyst
Company: Visa
Location: Miami, FL
Employment Type: Full Time
Date Posted: 11/24/2021
Expire Date: 01/30/2022
Job Categories: Computers, Software, Information Technology, Legal, Research & Development, Entrepreneurship
Job Description
Client Engagement Analyst

Fascinated by the future and captivated by technology? Creative, driven and want to make a difference in the world? Want to explore new territories?
This role is for you.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

The Visa Innovation and Design Team consists of a team of payments experts, designers, researchers, facilitators and technology specialists. We work on exciting projects and co-creations, solving complex problems in the industry. We combine Design Thinking with innovative approaches to technology to deliver insightful and actionable outcomes and concepts that help define the future of commerce in Latin America and the Caribbean.

Job Scope: Our Miami Innovation Center is looking for a SWAN - someone who is Smart, Works Hard, is Ambitious, and NICE! to be part of a team of "intrapreneurs” who help clients and partners bring new solutions to life, from imagination to commercialization solving consumer pain points and deliver compelling consumer payments experiences of the future.

This role is to support LAC client engagements related to Bespoke Co-Creations and Design Sprints, which are projects to design payment solutions tailored to solve specific client challenges.     The activities include creating relevant content based on research and coordinate required actions with client and Visa stakeholders to successfully run the projects.

Core Role: Support client engagements and project management for Bespoke and Design Sprints, including research to create relevant content for the sessions.   The role also includes tracking progress with executive reporting.

Core Responsibilities

  • Provide support for Bespoke and Design Sprint Co-Creation Sessions using project management and scrum methodologies.
  • Prepare relevant content related to payments, technology and consumers.
  • Adapt the content to segments of clients, such as Issuer and Acquirer Banks, Merchants and Fintechs to inspire them on the design sessions.
  • Develop presentations for client engagements.
  • Create executive summaries with content discussed in client sessions.
  • Provide support with required documentation for the client engagements, including coordination with legal and other internal areas.
  • Track implementation progress with the account executives.
  • Generate pipeline and portfolio executive reports.
  • Ensure compliance with Visa’s processes and requirements for client engagements.
  • Develop an understanding of Visa’s payment services and capabilities, and technical foundations.


What we’re looking for

  • A Tech Savvy, organized and energetic individual with an entrepreneur spirit
  • A hands-on and proactive talent with a keen balance between creativity, commercial aptitude, intellectual curiosity and project management.
  • Good communicator with openness to new ideas, modifying viewpoints and direction in light of new information.
  • Motivational skills; actively promotes an environment of inclusion and diversity of thought.
Contact Information
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