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Senior Systems Operations Engineer
Location: Irving, TX
Employment Type: Full Time
Date Posted: 01/27/2022
Expire Date: 10/26/2022
Job Categories: Administrative and Support Services, Computers, Software, Engineering, Finance/Economics, Human Resources, Information Technology, Military, Broadcasting/Communications, Quality Control, Research & Development
Job Description
Senior Systems Operations Engineer

About this role:

We are looking for a Senior Operations Engineer who enjoys and thrives on solving complex problems through innovation impacting change at scale. As a Senior Operations Engineer you'll be part of the new enterprise Senior Operations Engineer practice within Technology Infrastructure (TI) and across Wells Fargo Technology.  We believe that "Hope is not a Strategy" and we solve operational issues through code.  
The Technology Infrastructure team is responsible for enterprise-wide infrastructure services across the global footprint, including networking, production services, storage, data centers, mainframe, midrange and Cloud-based systems, distributed systems, and international infrastructure.  Our mission is to support and deliver enterprise infrastructure services that enable our Wells Fargo customers globally.

The Engineer will be responsible for the following:
- Introduce enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, CI/CD integration, continuous testing (performance, smoke, regression, functional, chaos) introduce continuous improvement, standardization/automation, capabilities to conduct destructive and resiliency testing
- Evolve AIOPS, ChatOps, NoOps  introducing self healing and autonomic capabilities solving for complex operational and systemic issues with precision including building and training models, automating cognitive processes, leveraging Robotic Process Automation, Unified Communication, and AI/ML to improve availability of products we provide to customers
- Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, alerting/notification systems, and evolve ChatOps to reduce time to recovery.
- Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless post mortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats.

Required Qualifications, US:

  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of development experience with languages such as Python, Java, Scala, or R
  • 3+ years of experience working in managed services as demonstrated through work, military, or education
  • 3+ years of Agile experience
  • 3 + years of experience with Agile tools
  • 3+ years of DevOps experience
  • 2+ years of experience with one or more Agile tools used for tracking user stories or backlogs, such as VersionOne or Team Foundation Server (TFS)
  • 1+ year of build-deploy automation and configuration experience within the Linux and Unix environment

Desired Qualifications:

  • 3+ years of experience with Cloud technologies
  • 1+ year of Windows OS administration experience
  • Incident Management System experience
  • Configuration Management Tools experience
  • Experience with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
  • Excellent verbal, written, and interpersonal communication skills
  • Experience supporting an enterprise-level environment
  • Ability to interact with all levels of an organization; including management
  • Strong team or technical leadership experience
  • Strong verbal, written, and interpersonal communication skills
  • Experience with system administration across multiple platforms
  • Experience with one or more Technology Platforms (Cloud, o/s, etc.): Pivotal Cloud Foundry (PCF), AWS, Azure, Linux, VMware
  • Experience with Observability/Monitoring technologies: DataDog, Elastic Stack/ELK, Grafana, Prometheus, Kafka, Cloudwatch
  • Experience with Container technologies: Kubernetes, Docker, PKS
  • Microsoft Office Outlook, Word, Excel, Visio, OneNote
  • Collaboration for playbooks and used daily on tickets 
  • Confluence Wikis
  • Jira/Jira Service Desk
  • Agile-Kanban specifically
  • DevOps or SRE experience-SD Elements, ThreadFix, BlackDuck
  • CMDB-Remedy and ServiceNow
  • SDLC process experience
  • Skype and MS Teams
  • ITIL 
  • Technology
  • Microservices-not creating them but understanding them for supporting in production
  • Rest API-not creating them but understanding them to support them in production
  • Python
  • SQL-write update, delete, insert, and select queries to update data and also research issues
  • .net-legacy tools and older parts of application still use .net
  • MVC-pattern for .net code
  • MongoDB-experience with updating the documents
  • Autosys SSIS jobs-not creating them but need to research them when they go into production
  • TFS-where the code is stored. Need to have working knowledge to access code
  • SPLUNK-run trace that is created
  • GitHub
  • Microsoft Visual Studio 2017
  • Experience setting up monitoring in applications and database
  • Stored Procedures, Views, Functions 

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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