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|Desktop Support Technician|
Company: University of Miami
Location: Coral Gables, FL
Employment Type: Full Time
Date Posted: 05/18/2022
Expire Date: 07/18/2022
Job Categories: Education
Desktop Support Technician|
The Department of Information Technology has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, FL.
The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.
CORE JOB FUNCTIONS
Acts as first point of contact in the problem determination process, for desktop and network issues.
Provides quality customer service to all clients in a timely and professional manner.
Organizes and prioritizes support requests.
Monitors, administers, tracks, and verifies completion of help desk tickets
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
Prepares, installs, tests, and certifies any desktop configuration, including any software drivers.
Conducts basic troubleshooting for desktop and laptop computers.
Applies migration from previous PC and executes PC hardware moves.
Loads and configures software at desktop.
Verifies software is functional and escalates issues.
Decommissions any existing hardware that has been replaced.
Completes, updates, and closes Service Center tickets.
Adheres to University and unit-level policies and procedures and safeguards University assets.
High school diploma or equivalent.
Minimum 1 year of relevant experience. Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills and Attitudes:
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).