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Sr Manager, Workforce Management Labor Systems (Open to Remote)
Company: PetSmart
Location: Phoenix, AZ
Employment Type: Full Time
Date Posted: 05/21/2022
Expire Date: 10/05/2022
Job Categories: Computers, Software, Finance/Economics, Healthcare, Other, Information Technology, Installation, Maintenance, and Repair, Retail/Wholesale, Executive Management, Quality Control, Research & Development, Medical, Nonprofit and Volunteer Services
Job Description
Sr Manager, Workforce Management Labor Systems (Open to Remote)
About the Team

There are a lot of activities that happen in our stores, so we have 2 operations teams to make sure things run smoothly: Store Operations team and Services Operations team. Store Operations leads all operations in the core section of our stores including merchandise execution, process improvement, associate engagement, live pet care, and labor optimization. Our Services group leads all the efforts for Pet Grooming, PetsHotel, Doggie Day Camp and Pet Training. Both teams work hard to take care of our associates, pets, and pet parents while also working to grow this unique piece of our business.

About the Job


This role’s primary responsibility is to act as the business product manager and internal business consultant for the UKG platform by leading overall strategy, development, and management of the enterprise’s Workforce Management System (WFM), with respect to on-going performance, enhancements, updates, and ease-of-use for our stores and associates.  This position oversees the development and maintenance of ongoing training support to end users to optimize performance and engagement.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

  • Leads the strategy identification, development, and enhancement of the WFM system (UKG Workforce Central) and related databases and BI processes including any changes to system configuration to ensure guidelines are properly reflected in the Workforce Management System or other respective labor models.
  • Oversees the Field Support function to ensure training support is comprehensive and effective to maximize labor management performance.  
  • Leads and/or support cross-functional and cross-departmental projects with high complexity and cross-organizational impacts. Has the ability to conceptualize, document, and communicate solutions to meet business objectives. Leads required analysis along with design and development of deliverable documentation. Ensure that all system related projects proceed according to plan to meet appropriate deadlines and communicate results effectively to the business.
  • Responsible for managing and assisting with all technical aspects of the labor software from maintenance, development, configuration, testing and deploying aspect. Ensuring the software is working properly to assist the stores in managing their schedules and labor as well as aligning to the strategic initiatives of the business.
  • Acts as the Subject Matter Expert (SME) with respect to store labor allocations, best method development, engineered standards and time-study processes. Partner with various internal and external partners on any needed initiatives and projects to ensure labor allocations, cost/benefit determinations, and store process are understood and considered.
  • Responsible for the development, maintenance, and optimization of engineered labor standards to ensure proper functionality within the scheduling system.



Leads a team of 3 associates (2 direct reports). Responsibilities include interviewing, hiring and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.


This position has no budget responsibility. However, this role is critical in ensuring the enterprise achieves financial goals related to retail store productive labor.


  • Bachelor's degree from a four-year college or university in industrial engineering, systems, process improvement, finance or related field plus 3+ years related experience.                                                                                                                                               
  • 5+ years’ experience with WFM systems is required.
  • Prior project management experience is highly preferred.
  • Retail store operations experience preferred.


  • Must have excellent written and oral communications skills.
  • Must be proficient in using the Microsoft Office Suite required including intermediate to advanced Excel and Access application skills.
  • Must demonstrate proficiency in utilizing workforce management, payroll, and/or related ERP systems such as UKG and SAP and SQL.
  • Strongly prefer experience with MicroStrategy, Alteryx, and VBA.
  • Must have strong organizational skills.


None required. 


The physical demands and work environment are characteristic of those found in a typical business office environment.  Reasonable accommodations may be made for individuals with disabilities to perform essential functions.



About the Culture

Our home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite daycare facility
  • Volunteer events with PetSmart Charities
  • Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
  • Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
  • Explore PetSmart Benefits here: https://benefits.petsmart.com/
Contact Information
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