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Senior Engagement Manager
Company: Coupa Software
Location: Nationwide, US
Employment Type: Full Time
Date Posted: 08/07/2022
Expire Date: 10/07/2022
Job Categories: Accounting/Auditing, Administrative and Support Services, Sales
Job Description
Senior Engagement Manager

Responsibilities:
  • Help customers focus on their goals and drive the implementation towards a successful, on-time implementation.
  • Forge strong partnerships with customers and colleagues.
  • Lead all aspects of implementation from mobilization to deployment.
  • Lead process discussions for leading practices
  • Collaborate with Coupa services partners during the implementation.
  • Engage customers in enlightened business need discussions versus feature/function basics.
  • Provide technical and functional expertise to customers during the implementation process.
  • Provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customerís business needs.
  • Create and/or improve implementation templates, training and presentations.
  • Follow Coupa implementation methodology for all customers and tailor to meet each customerís unique business needs.
  • Share relevant prior experiences with customers and colleagues.
  • Provide assistance to colleagues where needed.
  • Work well in both individual and team settings both on and off client site.
  • Manage customers where up to 50% of your time may include travel.
  • Provide Coupa platform demonstrations and various trainings.
Qualifications & Requirements
  • Experience with Procure to Pay process is highly desirable.
  • 7+ years experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
  • Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go live procurement, AP and/or Expense Management experience is desired, but not required.
  • Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
  • Previous senior consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10,
  • Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP.
  • Strong written and verbal communication skills.
  • Experience configuring and delivering software demonstrations are required.
  • Must be able to work in a fast paced and passionate environment.
  • Bachelor Degree required.
  • Must have shown significant career growth as part of prior experience.
Contact Information
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