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Sr. Desktop Support Technician
Company: University of Miami
Location: Miami, FL
Employment Type: Full Time
Date Posted: 08/17/2022
Expire Date: 10/17/2022
Job Categories: Healthcare, Other
Job Description
Sr. Desktop Support Technician
The department of Medical Student Education has an exciting opportunity for a Full Time Sr. Desktop Support Technician. The Senior Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The incumbent also monitors systems and advises senior staff of network application status.
Acts as first point of contact for the problem determination process for desktop and network issues.
Monitors, administers, tracks, and verifies completion of help desk tickets.
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.
Prepares, installs, tests, and certifies any desktop configuration, including any necessary software drivers.
Conducts basic troubleshooting for desktop and laptop computers.
Performs preventive maintenance, including checking of workstation.
Executes PC hardware moves. Loads and configures software at desktop. Verifies software is functional and escalates issues.
Decommissions any existing hardware that has been replaced.
Maintains repairs and rebuilds desktop computer hardware and printers.
Assists with user administration and management of learning management system(s) or platform(s) to ensure effective operation.
Maintains inventory of equipment and manages the full lifecycle of technology assets.
Assists with content management within websites and intranets.
Creates and maintains departmental procedures and assists with accurate recordkeeping.
Evaluates new technologies and consults with stakeholders to implement best practices.
Works on special projects as assigned.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications
High school diploma or equivalent
Minimum 3 years of relevant experience
Knowledge, Skills and Attitudes:
Skill in completing assignments accurately and with attention to detail.
Ability to analyze, organize and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Ability to work evenings, nights, and weekends as necessary.
Commitment to the University’s core values.
Ability to work independently and/or in a collaborative environment.
Proficiency in computer software (i.e. Microsoft Office).
Ability to lift and move up to 40 pounds with reasonable accommodation.
Any relevant education, certifications and/or work experience may be considered.
Contact Information
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