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Experience Ambassador (PT-Edison)
Company: Hackensack Meridian Health
Location: Trinton Falls, NJ
Employment Type: Full Time
Date Posted: 10/03/2022
Expire Date: 12/03/2022
Job Categories: Financial Services
Job Description
Experience Ambassador (PT-Edison)

How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career, all within New Jersey's premier healthcare system.

The Experience Ambassador serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position welcomes guests, provides visitor passes and communicates directions hospital policies, procedures, and services and safeguards patient rights. The Experience Ambassador provides support to families in crisis and may perform all of the functions of the Experience Service Coordinator.

This position will consist of three evening shifts per week with a schedule of 4:00 pm - 8:00 pm, as well as alternating weekend shifts.


A day in the life of an Experience Ambassador at Hackensack Meridian Health includes:

Collaborate with Patient Experience team members in identifying trends related to patients' needs or escalating cases as needed
Serves as a liaison between patients/visitors and physicians and all team members to enhance communication, promote good working relationships, accomplish assigned duties, and improve the delivery of care.
Utilizes resourcefulness, interpersonal skills, and service recovery methods to address patient/visitor concerns prior to discharge.
Welcomes and greets patients and visitors to the medical center, provides visitors guidance on current visitor policies
Provide assistance to patients and visitors related to parking and navigating across the hospital; escorting patients directly as needed
Proactively rounds medical center and uses technology to capture feedback to address patient needs or environmental observations
Communicates and promotes hospital policies, procedures, and services and seeks creative solutions to meet consumer expectations
Qualifications & Requirements

Education, Knowledge, Skills and Abilities Required:

High school diploma.
3-4 years experience in a customer-oriented position.
Ability to work independently and manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations
Highly resourceful, efficient, and organized with excellent interpersonal, verbal communication, problem-solving, and service recovery skills.
Proficient in Microsoft Outlook and Office.

Education, Knowledge, Skills and Abilities Preferred:

Associates and/or Bachelor's degree.
Patient Advocacy Certification.
Bilingual a plus.
Contact Information
Website: https://careers-hackensackmeridianh...
Company Description:
Hackensack Meridian Health is a leading not-for-profit health care organization that is the most comprehensive and truly integrated health care network in New Jersey, offering a complete range of medical services, innovative research and life-enhancing care. Hackensack Meridian Health comprises 17 hospitals, including three academic medical centers, two children’s hospitals, nine community hospitals, two rehabilitation hospitals, and more than 450 patient care sites and physician offices. Hackensack Meridian Health has over 36,000 team members, more than 6,500 physicians and is a distinguished leader in health care philanthropy, committed to the health and well-being of the communities it serves.
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