|Coordinator Of Systems & Technology - One Stop Student Services|
Company: University of Tennessee
Location: Knoxville, TN
Employment Type: Full Time
Date Posted: 01/25/2023
Expire Date: 03/25/2023
Job Categories: Education
Coordinator Of Systems & Technology - One Stop Student Services|
The Office of One Stop Student Services at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Coordinator of Systems & Technology position. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.
Applications received within the first 2 weeks (14 days) of the job posting date will receive priority review.
This is an on-campus position with some hybrid/remote work schedule flexibility.
This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to an exceptional and seamless service experience supporting student success and institutional goals of recruitment, retention, and graduation. This position serves as the implementation coordinator for systems, technology, customer relationship management software, and technology-based projects.
Required Education and Experience:
1+ years of experience working with computer systems and technology.
1+ years of experience in customer service related field.
Preferred Education and Experience:
Experience in higher education, specifically related to technology & systems within Enrollment Management.
Required Knowledge, Skills, and Abilities:
Customer service skills and knowledge of basic service etiquette.
Knowledge of software/systems operations.
Ability to write clearly, concisely, and correctly.
Ability to effectively collaborate as a team member.
Ability to analyze problems and implement solutions.
Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment.
Highly motivated, focused, and results-oriented.
Preferred Knowledge, Skills, and Abilities:
Knowledge of higher education, enrollment management services and student development.
Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes.
Knowledge in systems such as TDX, Ring Central, TouchNet, IvyChat, OnBase, Dynamic Forms, and Touchnet.
Company Name: University of Tennessee
UT is the states flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, University Registrar, EM Communications, and Research & Analytics. EEO/AA Statement /Non-Discrimination Statement The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status. Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the Office of Equity and Diversity (OED), 1840 Melrose Avenue, Knoxville, TN 37996-3560, telephone (865) 974-2498 (V/TTY available) or 974-2440. Requests for accommodation of a disability should be directed to the ADA Coordinator at the Office of Equity and Diversity.