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University Registrar
Company: Lenoir-Rhyne University
Location: Hickory, NC
Employment Type: Full Time
Date Posted: 05/16/2024
Job Categories: Accounting/Auditing, Administrative and Support Services, Education, Finance/Economics, Human Resources, Information Technology, Military, Other / General, Collegiate Faculty, Staff, Administration, Research & Development, Nonprofit and Volunteer Services
Job Description
University Registrar

Location: Hickory, North Carolina

The University Registrar is a key member of the university responsible to meticulously manage and enhance the academic operations and administrative functions related to student records, enrollment, and course scheduling across three campuses in two states. The University Registrar serves as a key steward of undergraduate and graduate academic policies, ensuring compliance with institutional standards and governmental regulations. By leveraging innovative technologies and best practices in higher education, the University Registrar will contribute to the creation of a seamless and student-centric experience to foster an environment that promotes academic success, progression, and timely degree completion. Through collaboration with academic colleges, faculty, and various other university offices, the University Registrar will play a pivotal role in maintaining the integrity of academic records, facilitating efficient registration processes, and supporting strategic initiatives that advance the university's mission of academic excellence. The University Registrar will serve as a trusted leader, dedicated to fostering a culture of continuous improvement, inclusivity, and service, while championing the university's commitment to providing a transformative educational experience for all students. The University Registrar will supervise and assess staff members within the office to ensure equitable workloads and excellent service to the university constituents and stakeholders. 

Diversity, Equity and Inclusion 
Diversity, equity, and inclusion are integral to the university’s commitment to excellence in engagement and education. We are particularly interested in candidates who have demonstrated experience engaging with diversity and equity through activities such as fostering an inclusive environment, working with faculty and/or students from diverse backgrounds, and/or incorporating diverse perspectives in their current or previous positions. 

Description of Duties and Tasks                                                                                                        

Student Records & Registration Management

  • Maintain and monitor the database for student records in accordance with university policies, the guidelines of the American Association of Collegiate Registrars and Admissions Officers (AACRAO), the requirements of accrediting agencies, federal and state laws, and the Family Educational Rights and Privacy Act (FERPA).
  • Develop and ensure adherence to policies related to the maintaining of academic integrity and confidentiality of student records.
  • Maintain accurate, complete student data records.
  • Prepare academic warning, probation, suspension, and dismissal reports for Academic Standing review.
  • Manage academic registration process to ensure efficient and user-friendly access to the system according to set policies and procedures. 
  • Collaborate with the Office of Admissions to add new students to the student information system accurately.

Degree Audits and Graduation Certification

  • Conduct degree audits to verify students’ progress towards graduation.
  • Supervise the coordination, evaluation, and certification of all graduation applications, as well as present the official graduation list to the faculty for approval.
  • Certify completion of degree requirements to include majors, minors, general education, honors, and any other graduation requirements.
  • Issue official transcripts and diplomas.

Course scheduling

  • Collaborate with colleges and the assistant provost for undergraduate education to ensure each semester’s schedule of classes is clear and correctly posted prior to opening of the registration system.
  • Ensure accurate publication of course offerings and any course fees associated with them.

Academic Policies and Catalog

  • Interpret and enforce academic policies and procedures, ensuring alignment with institutional guidelines and accreditation standards while staying informed of any changes.
  • Assist in annual revision and publication of the University Catalog.
  • Maintain accurate course information in the catalog and in the student information system by monitoring Academic Program Committee and Faculty Assembly for approved changes.
  • Implement and manage student information systems and related technologies to enhance efficiency in record-keeping, registration, transcripting, and degree completion.

Technology Integration

  • Partner with the Office of Information Technology to provide leadership, education and direction both within the division and the campus community, as related to the student information system.
  • In coordination with the University's Chief Information Officer, regularly review best practices in the recommendation and application of technology to registration and records retention policies and processes.

Communication and Collaboration

  • Ensure that the registrar’s office provides prompt, accurate, and efficient services and information to students, alumni, faculty, administrators, and external agencies.
  • Maintain close coordination with other enrollment management related offices, including Admissions, Financial Aid, Business Office, Athletics, and BEAR Central to aid in strategic enrollment planning.
  • Serve on University committees, as designated or by appointment, including Academic Program Committee, Provost’s Council, Admissions & Academic
  • Communicate important academic information, including FERPA training, to students, faculty, and staff.
  • Collaborate with the president’s office regarding commencement activities.

Compliance and Data Reporting

  • Collaborate with Institutional Research to ensure accurate reporting to internal constituents (e.g. institutional research, academic affairs, president’s office) and external stakeholders (e.g., National Student Clearinghouse, IPEDS, Department of Defense).
  • Certify student eligibility for participation in NCAA intercollegiate athletics and veterans’ benefits.  

Transcript Evaluation and Transfer Credit

  • Evaluate and process transfer credits from other institutions as well as credits for Advanced Placement, CLEP, Cambridge, International Baccalaureate, etc. 
  • Coordinate with the Office of Admissions to create a process to generate transfer credit evaluations quickly for prospective students.

Academic Calendar Enforcement

  • Ensure the academic calendar is built correctly in the student information system and enforce the approved dates.

Continuous Improvement

  • Participate in ongoing professional development to stay abreast of best practices and trends in academic administration.
  • Identify and implement process improvements to enhance the effectiveness of all systems used for academic records, registration, transcripting, etc.

Supervision of Staff

  • Manage daily operations of the registrar’s office.
  • Demonstrated ability to develop and provide training to ensure all staff can perform duties in compliance with all university and accreditor guidelines and policies.
  • Provide leadership and performance management feedback for staff in the registrar’s office to ensure equitable and positive work environment.

Other duties as assigned.
Required Qualifications

  • Master’s degree in any field required, with degree in higher education or related field preferred.
  • Previous relevant experience (preferably a minimum of 5 years) in a registrar’s office  or similar role at a regionally accredited University environment.
  • In-depth knowledge of academic policies, procedures, and regulations in a university
  • Demonstrated extensive experience with applying technology to existing and emerging applications and innovative approaches to student information systems (SIS), registration processes, customer relation management (CRM) systems, and other related functions.
  • Strong commitment and track record of successful regulatory compliance and assessment.
  • Strong track record of building positive relationships critical to enrollment success with constituencies within and outside the institution.
  • Strong commitment to professional development, customer satisfaction, identifying best practices, and applying process improvements.
  • Experience embracing and leading change and improvements necessary to adapt and prosper in a rapidly changing, cost conscious, highly-accountable environment.
  • Comprehensive data reporting and analysis skills.
  • Excellent written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.

Preferred Qualifications

  • Extensive experience with Microsoft Office 365, PowerCAMPUS student information system, Slate CRM, Acalog, Stellic degree audit system, Canvas, and classroom/event room management systems.

Position requirements in the role description outlined above indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Role descriptions are an overview of the duties, responsibilities, and requirements of the position and are not intended to be construed as an exhaustive list for the position. Employees may be required to perform other job-related assignments as requested and acquire new skills and responsibilities. Lenoir-Rhyne University reserves the right to modify, add, remove, or waive the responsibilities, duties, and skills required of the position. 

Application Process
The review of applications will begin on January 29, 2024, and continue until position is filled.

  • Letter of application specifically addressing the position description, qualifications, and how you have supported diversity, equity and inclusion in your current and previous positions and/or how you plan to work at Lenoir-Rhyne University. 
  • A resume or curriculum vitae
  • A list of three professional references, including name, current position, email, address, and phone number. 
    The University’s mission, vision and values statement may be reviewed at http://www.lr.edu/about. Any questions regarding the position or the search process should be submitted electronically to the search committee chair, Dr. Loury Floyd, Assistant Provost for Academic Operations, at Loury.Floyd@lr.edu

About Lenoir-Rhyne University
Lenoir-Rhyne University is a co-educational, private masters comprehensive liberal arts institution founded in 1891, with its traditional campus located in Hickory, North Carolina, a town of more than 40,000. The university has additional campus centers in Asheville, NC, and Columbia, SC, which include the Lutheran Theological Southern Seminary (LTSS). Situated in the foothills of the Blue Ridge Mountains, Lenoir-Rhyne is less than an hour’s drive from Charlotte, and the Hickory–Lenoir–Morganton Metropolitan Statistical Area has a population of about 365,000. The University now offers more than 50 undergraduate and 30 graduate degree programs to approximately 2400 students. Lenoir-Rhyne University seeks to liberate mind and spirit, clarify personal faith, foster physical wholeness, build community, and promote responsible leadership for service worldwide. Affiliated with the Evangelical Lutheran Church in America (ELCA), Lenoir-Rhyne promotes diverse campuses open to people from all religious and non-religious backgrounds. Please visit www.lr.edu/about to learn more about the University.

Non-Discrimination and Equal Opportunity Policy

Lenoir-Rhyne University does not discriminate on the basis of race, color, national origin, citizenship, religion, political affiliation, age, marital status, sex, gender (including gender identity and expression), sexual orientation, disability status, genetics, pregnancy or veteran status.

Lenoir-Rhyne’s Non-Discrimination and Equal Opportunity Policy extends to all aspects of employment, including but not limited to recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluations, compensation and benefits as well as the education setting. Lenoir-Rhyne is committed to providing an environment that promotes diversity, equity, inclusion and belonging for faculty, staff, students, contractors, volunteers and visitors.


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