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Featured Employers
IT Desktop Support - School (JN -032024-361993)
Company: Ledgent Technology
Location: Palo Alto, CA
Employment Type: Full Time
Date Posted: 04/21/2024
Job Categories: Information Technology
Job Description
IT Desktop Support - School (JN -032024-361993)

Job Title: IT Support Specialist

Location: Palo Alto, CA

Contract

Responsibilities

  • Serve as the primary, in-person technical support for the Student Help Desk.
  • Provide technical support to all end-users (including faculty and staff).
  • Ensure proper operation of laptops, peripherals, and software/drivers.
  • Maintain JAMF Mobile Device Management (MDM) and documentation; oversee JAMF install process during summer upgrades.
  • Working with Technology Director, maintain and/or support multiple aspects of database installation, integration, maintenance, support, and data workflow (including Ravenna Admit, Veracross, BigSIS, FileMaker Pro, Follett, School Messenger, Magnus Health).
  • Support Technology Director, including training, documentation, and equipment setup/takedown.
  • Maintain current inventory of laptops and peripherals.
  • Stay abreast of emerging technology and edtech tools to help students, faculty, and staff incorporate technology into curriculum and instruction.
  • Collaborate with the Assistant Head to support integration of educational technology.
  • Train faculty, staff, and students on the use of hardware and digital tools.
  • Provide support to teachers and staff to reach required technology expectations.
  • Ensure a timely and accurate delivery of technology products, services, and training.
  • Other duties as assigned by the Technology Director.

Skills & Qualifications

  • Experience with software and operating systems in an education environment, including MacOS, Google Works for Education, Google Admin, Windows, Microsoft Office, iOS, and emerging technologies.
  • Experience with database administration.
  • Detail-oriented management of multiple projects and day-to-day tasks.
  • Ability to work well both independently and as a member of a team.
  • Ability to lift/move 40 pounds and to reach, bend, stoop, sit, and kneel.
  • Excellent troubleshooting, communication, customer service, problem-solving, and collaboration skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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