Role: Senior Infrastructure Technician

Position Type: Direct Hire, Full-time

Location: Vancouver, WA - onsite

Annual Salary: $80K-$100K pending confirmation

Key Responsibilities:

• Support the Infrastructure team with both internal and client-facing projects.
• Address and resolve system issues and escalated support requests promptly and effectively.
• Document all interactions, including troubleshooting and resolutions, in the internal ticketing system.
• Stay informed about industry standards and best practices, adhering to high ethical and professional standards.
• Implement and enforce internal and external operational security measures to prevent unauthorized information access or loss.
• Oversee and report on third-party IT vendors' activities, assessing potential risks and suggesting mitigations to senior management.
• Communicate clearly and professionally with both technical staff and clients with varying levels of computer knowledge.
• Develop knowledge base articles for undocumented issues to streamline future troubleshooting and research.
• Adapt to a dynamic work environment and adjust hours as needed to meet organizational and personal objectives.
• Achieve or surpass performance benchmarks outlined in the performance plan.
• Perform additional support and service tasks as needed.

Required Knowledge, Skills & Abilities:

5+ years of experience in technical support

• Proficient in PowerShell and advanced scripting.
• Experienced with Hyper-V and Citrix XenServer.
• Knowledgeable in Citrix Storefront, NetScaler, and XenApp.
• Skilled in Windows Server (2016, 2019, 2022).
• Familiar with Microsoft Active Directory and Group Policy.
• Expertise in server and client software installations and troubleshooting.
• Working knowledge of Wireshark and WinDBG for diagnosing application issues.
• Demonstrated ability to work independently with excellent time management and initiative.
• Quick to learn new applications and systems.
• Capable of using operating system metrics to resolve performance issues.

Education and/or Experience:

• Associate's degree in computer science or related field.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Company Name: Ledgent Technology
Website: https://careers.ledgenttech.com/job...
Company Description:

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