| Bilingual Coordinator, College Information & Visitor Services | |||||
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Location: Westminster, CO, USA, CO Employment Type: Full Time Date Posted: 11/26/2024 Expire Date: 01/26/2025 Salary: 50-75 Job Categories: Education |
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| Job Description | |||||
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Bilingual Coordinator, College Information & Visitor Services Who We Are With three campuses along Colorado’s Front Range, Front Range Community College is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities. FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence. Who you Are As the Bilingual Coordinator, College Information & Visitor Services you will play a critical role in creating a positive and welcoming experience for prospective students, current students, community members, and other external stakeholders. You will work under the direction of the Director of College Information Services and are responsible for establishing positive first impressions for all customers interacting with the College Information Center. In this position will supervise the staff of both the Welcome and Call Centers (Wolf Central) including Administrative Assistant III position, part-time hourly and student staff. You will also offer event support for the department of Admissions, Recruitment and Orientation including support with registration, sign in processes and other event specific requirements. In addition, you will assist with inquiry management by managing the department email account, responding to prospective student questions, and documenting these interactions in the department client management system. The Bilingual Coordinator, College Information & Visitor Services position contributes to the overall positive perception of the institution, its commitment to student success, and its dedication to providing a welcoming and informative environment for all who interact with the College Information Centers. This position is not eligible for remote work due to the high on-campus presence in managing staff and guest relations. You need to be a Colorado resident on your first day of employment. SALARY: $ $57,085 to $59,940/annually. BENEFITS: Please click here to find more information about APT & Faculty Benefits SELECTION PROCESS: Position will remain open until filled with a priority deadline of November 29, 2024. This posting may be used to fill multiple or similar positions. Preliminary screening will be made based on completed application package submitted by candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Bilingual Coordinator, College Information & Visitor Services. Primary Duties: College Information Center Services Operations and Management Manage the College Information Centers including the Welcome Centers and Call Centers (Wolf Central). Develop and maintain processes and procedures in consultation and collaboration with appropriate departments and the Director. Serve as the main contact for the Admissions, Recruitment and Orientation department. Answer the college/campus phone lines and personally greet and refer callers to the appropriate information and scheduling appointments with appropriate staff members. Responsible for setting the tone of positive first impressions for all individuals who interact with the College Information Centers. This involves creating an atmosphere of warmth, approachability, and helpfulness. Oversee the College Information Center team on campus, which comprises Administrative Assistant III, part-time staff, and student staff. This involves responsibilities such as recruitment, training, supervision, and leadership for the staff. Conduct regular meetings to foster a supportive atmosphere conducive to personal and professional development. Additionally, collaborate with EMSS and Academic Affairs to design training programs for the staff. Ensures that all interactions with visitors are characterized by efficient, consistent, friendly, and helpful customer service. Must be able to address inquiries and assist visitors in a professional and courteous manner. Maintain awareness of general policies, procedures, calendar of events, and changes that may occur within FRCC Enrollment Management & Student Success and other departments that relate to student services as delivered by College Information Centers. Assess information needs and provide campus building visitors with appropriate printed materials and brochures about the college’s academic departments Remain informed about all college departments activities, events, and issues in order to provide accurate information and appropriate referrals. Check Recruit to confirm dates of upcoming visits, cancellation of upcoming visits; support the overall efficiency of the Wolf Central Track engagement with College Information Services and report out data to Director and other departments Continuously educate self and staff on new technology platforms and updated technology platforms amongst EMSS departments to best serve students. Including Navigate, Recruit, eWOLF, and Banner. Assist students, staff and our community in English and in Spanish – both verbally and in the written form. Event Support This position supports admissions events and activities. Under the direction of the Event and Campus Tour Coordinator this position assists with organizing and executing events that help engage prospective and current students, such as campus tours, orientation sessions, and open houses. Schedule student staff to lead weekly and assist with scheduled tours. Assist in set up, take down, and offers support for all on-campus Admissions events as necessary. Help assemble student staffing to support on campus events. Inquiry Management Manages the FRCC Admissions inbox and coordinates timely responses to inquiries about the college, college programs, and other questions. Oversee staff entering inquiries into the Recruit Client Management System. Coordinate entry of event participants into Recruit CRM with College Information Center staff and student staff. Coordinate calling campaign efforts in support of inquiry outreach efforts. Required Competencies: Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals. Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do. Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides. Cultural Self-Awareness: Willing to examine own beliefs and acknowledge own biases and how they have impacted or may impact the ability to serve students. Cultural Competence: Recognize the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Change approach to reflect the new learning. Equity Mindedness: Learn to view department operations through an equity lens. Be willing to call attention to processes that lead to inequity in serving students. Understand the College's equity goals and how your role supports FRCC's ability to achieve those goals. Operational Planning: Have an understanding and knowledge of the college's various strategic plans and understand how your work supports each of them. Understand the department's expectations to find proactive ways to support the goals of the department. Leading from the Middle: Lead from your position by not only closely examine your responsibilities for the department, but in bringing forward ideas to your supervisor the college should consider to be more student centered. Team Building: Participate in team-building exercises and strive to build positive and collaborative relationships with colleagues both within the department and in other departments within the college. Collaboration: Willingness to work with colleagues across departments to further student engagement. Professional level proficiency to read, write, and speak English and Spanish: Serve as a positive cultural broker with the Spanish speaking community. Assist with the translation of materials and provide effective interpretation. Required Education/Training & Work Experience: Bachelor’s degree and Two (2) years of experience in customer service. Experience working with diverse populations and cultures. Experience leading customer service professionals. Bilingual in English and Spanish. Ability to communicate effectively, verbally and in writing to various audiences. Excellent interpersonal, relationship, communication, organizational and leadership skills. Must be able to work a flexible schedule including occasional evenings, weekends, and extended hours. Welcoming. Respectful. Inclusive. Together, we are FRCC. Contact Information
Company Name:
Front Range Community College
Website: https://www.schooljobs.com/careers/... Company Description: 
With three campuses along Colorado’s Front Range, Front Range Community College is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities. FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is
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