| Director, Retention & Student Success Technologies | |||||
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Location: Fort Collins, Longmont, Westminster, CO Employment Type: Full Time Date Posted: 03/17/2025 Expire Date: 05/17/2025 Salary: 75-100 Job Categories: Collegiate Faculty, Staff, Administration |
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| Job Description | |||||
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Director, Retention & Student Success Technologies This position has the opportunity to be based at any of our three campuses: Boulder County Campus (Longmont, CO), Larimer Campus (Fort Collins, CO) or Westminster Campus (Westminster, CO). Who We Are With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities. Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek. One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body. The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive. FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence. Who You Are As the Director of Retention and Student Success Technologies, you will lead college-wide retention initiatives aimed at improving student persistence, engagement, and success. In this role, you will direct the development, implementation, and evaluation of retention strategies and programs, including early intervention systems and data-driven decision-making. You will also manage and support Student Success Technology platforms including EAB Navigate360. You will collaborate across departments to align efforts with institutional goals and ensure a seamless, student-centered experience. This position will be based at the Larimer Campus and requires a strong on-campus presence, including occasional evening and weekend commitments. It includes periodic travel to all three FRCC campuses, with occasional remote work opportunities. Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer. SALARY: $76,500 - $80,325 annually The salary range reflects the minimum and maximum starting salary for the position. When determining the starting salary for a new employee, FRCC takes into consideration a combination of the selected candidate's education, training and experience as it relates to the requirements of the position, as well as the position's scope and complexity, internal pay equity and external market value. BENEFITS: Please click here to find more information about APT & Faculty Benefits SELECTION PROCESS: Position will remain open until filled with a priority deadline of April 6, 2025. This posting may be used to fill multiple or similar positions. Preliminary screening will be made on the basis of completed application package submitted by candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Director of Retention & Student Success Technologies. Primary Duties Strategic Leadership & Retention Planning: Design, implement, and evaluate retention strategies that align with the institution’s mission and goals. Partner with Enrollment Management and Student Success leaders to develop and implement college-wide retention initiatives, including early intervention programs, student support services, and strategies to enhance academic persistence. Collaborate with leadership, faculty, and staff to foster a culture of student success and retention. Serve as the primary point of contact for retention initiatives, ensuring clear, transparent and consistent communication across the college and broader system. Lead regular discussions and provide updates to key stakeholders, including faculty, staff, and system leadership, on retention efforts and their impact. Advocate for student success initiatives in institutional and system-wide meetings, influencing policy and program development. Create and distribute accessible reports, dashboards, and presentations, to communicate retention trends, progress, and insights effectively. Build and maintain strong relationships with system-wide colleagues to exchange best practices, align retention goals, and promote consistent retention strategies. EAB Navigate360 and Formstack Oversight: Provide strategic management and technical support of the EAB Navigate360 and Formstack systems to maximize its impact. Establish and lead an advisory board to guide decision-making, enhance the effective use of Navigate360 across the college, and identify opportunities for improvement and future functionality. Administer early alert systems to proactively identify and support at-risk students, ensuring timely interventions in collaboration with department leaders. Partner with academic and student affairs teams to enhance and streamline services that advance retention and persistence efforts. Continuously assess the effectiveness of retention programs, making data-driven adjustments to align with institutional goals. Develop and implement a strategic plan for Navigate360. Data Collection and Reporting: Manage the collection, analysis, and reporting of retention-data from platforms such as EAB Navigate360, AdAstra, and Ellucian Banner to identify trends, track progress, and inform decision-making. Develop and deliver data-driven reports to college leadership, providing key insights and actionable recommendations for enhancing retention efforts. Optimize the use of retention and student success platforms by managing system configuration, providing training, and addressing technical issues. Collaboration and Communication: Serve as a liaison between Data Science & Institutional Research, Academic Advising, Student Services, and other departments to ensure alignment and coordination retention efforts. Lead committees, task forces, and working groups focused on retention and student success initiatives. Develop and deliver training sessions to support staff and faculty in applying retention best practices and effectively utilizing EAB Navigate 360 data. Supervision of Student Success Technologies Specialist: Supervise, mentor, and provide guidance to the Student Success Technologies Specialist to ensure effective management and optimization of retention-focused technology platforms. Partner with the Specialist to design and deliver training sessions for faculty, staff, and administrators on platform functionalities and best practices. Manage system configuration, data integration, and troubleshooting to enhance platform performance and user experience. Partner with the Specialist to analyze platform usage data, identifying opportunities to increase adoption and effectiveness. Provide Specialist with resources and professional development opportunities to stay informed on platform updates and emerging trends. Required Competencies Diversity, Equity and Inclusion: Demonstrates behaviors that convey the importance of diverse lived-experiences and using an equity lens to guide decisions. Embraces diversity, promotes equity and creates an environment of inclusion. Commitment to Values: Demonstrates leadership and collaborative behaviors and actions that support FRCC values. Promotes an environment where equity creates opportunities for all students to achieve their educational goals. Student Success Focus: Makes decisions that support a student-first culture. Strategic Planning: Develops a vision for the future and creates a culture in which long-range goals can be achieved. Ensures that contributions to the strategic plan are rooted in equity-mindedness and student success. Operational Planning: Ability to turn the strategic plan into an operational roadmap that guides the division. Support teams in tying their goals to the college’s strategic plan and charges them to do the same with the employees they supervise. Change Catalyst: Ability to encourage others to seek opportunities for different and innovative approaches when addressing problems and opportunities. Ability to be nimble and willing to pivot if new data becomes available that can influence outcomes; understands that change is constant and requires flexibility. Communication: Communicates effectively with individuals with different backgrounds; ability to communicate in a way that is consistent, competent and confident while choosing words carefully and articulating expectations clearly. Motivation: Ability to inspire oneself and others to reach goals and/or perform to the best of their ability. Dynamic Mindset: Focuses on building resilience in employees, promotes innovation and creativity, and fosters a commitment to professional growth. Collaboration: Willingness to work with colleagues across departments, specifically when job processes are integrated to strategically focus on ways to improve efficiency and effectiveness for students. Data Analysis: Uses data as a key component to assess performance towards goals supporting student success; uses data to determine current trends and issues and predict future impacts to the students and/or college. Plans for the future. Relationship Building: Outstanding interpersonal skills with the ability to establish positive and respectful working relationships with students, staff, and faculty. Coaching & Mentoring: Coaches and/or mentors direct reports and emerging leaders within the college. Willingness to share personal experience to guide their growth; seeks coaching to continue own personal growth. Evaluation for Improvement: Reviews evaluations of programs and services and seeks ways to improve performance where data reveals that achievement is not on track. Implements changes and reassess; willingness to phase out programs and services that are not relevant to current and future needs. Required Education/Training & Work Experience: Bachelor’s Degree Minimum of 5 years of experience in retention, student success, or related roles in higher education. Proven experience leading cross-departmental initiatives and managing retention-focused programs Strong understanding of retention theories, student success practices, and equity-centered approaches. Proficiency in retention-focused technology (e.g., Navigate, Starfish) and data analysis tools (e.g., Tableau, Power BI). Preferred Education/Training & Work Experience: Master’s Degree in a higher education or related field. Ability to communicate effectively in Spanish. Welcoming. Respectful. Inclusive. Together, we are FRCC. Contact Information
Company Name:
Front Range Community College
Website: https://www.schooljobs.com/careers/... Company Description: 
With three campuses along Colorado’s Front Range, Front Range Community College is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities. FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.
One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is
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