| Customer Solutions Specialist | |||||
|
Company: AbbVie Location: Orlando, FL Employment Type: Full Time Date Posted: 04/10/2025 Expire Date: 06/10/2025 Salary: 0-100+ Job Categories: Customer Service and Call Center |
|||||
| Job Description | |||||
|
Customer Solutions Specialist "This role is field-based, and candidates should live within a reasonable distance from the primary city." The geography includes the following cities: Orlando, Florida North Tampa, Florida The Customer Solutions Specialist (CSS) is a key member of the Access and Reimbursement team within AbbVie Patient Services. The CSS calls on HCP offices in their assigned territory to represent and serve as a subject matter expert on AbbVie’s in-office portals and access related solutions. The CSS also partners closely with other AbbVie field stakeholders to offer the right solutions to offices that create the best possible patient prescription experience possible. Responsibilities Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience. Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert. Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory. Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient. Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs. Communicate with AbbVie field teams in a compliant manner. Bachelor’s degree preferred or relevant and equivalent industry experience required. 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled. Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.) Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment preferred. Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results. Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals. Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers. Demonstrated ability to map and understand internal processes. Can use information gathered to think strategically and to handle complex HCP settings. Strong communication and interpersonal skills. Demonstrated ability to influence others, including internal peers, through knowledge. Strong computer aptitude required including understanding of Windows and internet browsers. Driving a personal auto or company car or truck, or a powered piece of material handling equipment Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-emplo... US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html Travel: Yes, 75% of the Time Salary: $82,500 - $157,500 Contact Information
| |||||
Job Seeker Tools
| • | Latest Jobs |
| • | Job Seeker Tools |
| • | Your Saved Jobs |
| • | Build Your Professional Profile |
Members Get Hired!
Similar Jobs
NYU Langone Health
Billing Representative II (AR) - Central Billing Office *Onsite - Boynton Beach, FL* in Boynton Beach, FL
Billing Representative II (AR) - Central Billing Office *Onsite - Boynton Beach, FL* in Boynton Beach, FL
PetSmart
Retail Store Manager in Lake Wales, FL
Retail Store Manager in Lake Wales, FL
University of Miami
Department of Mechanical Engineering - Part-Time Lecturers in Coral Gables, FL
Department of Mechanical Engineering - Part-Time Lecturers in Coral Gables, FL
Whataburger
Restaurant Team Member, Day Shift - Unit 865 in Neptune Beach, FL
Restaurant Team Member, Day Shift - Unit 865 in Neptune Beach, FL
PetSmart
Retail Store Manager in Naples, FL
Retail Store Manager in Naples, FL
Valencia College
Librarian in Orlando, FL
Librarian in Orlando, FL
University of Miami
Part-Time Lecturer Pool_Department of Theatre Arts in Coral Gables, FL
Part-Time Lecturer Pool_Department of Theatre Arts in Coral Gables, FL
Featured Employers
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
Featured Jobs & Internships
State of Connecticut - Dept. of Mental Health & Addiction Services
Professional Counselor (40 Hour) - Apply by 5/6/25! in Danbury, CT, CT
State of Connecticut, Executive Branch
HR Generalist 2 in Hartford , CT
State of Connecticut Executive Branch
Nurse in East Windsor, CT
Azusa Pacific University
Strategic Planning Analyst - Office of the CSO in Azusa, California, CA
Azusa Pacific University
ECE Program Director/Faculty - Teacher Education in Azusa, California, CA
Azusa Pacific University
Clinical Faculty, MSW Practicum Education - Dept of Social Work in Azusa, California, CA
Azusa Pacific University
Program Manager - College of Nursing and Health Sciences (S635) in Azusa, California, CA
Azusa Pacific University
Director of Academic Partnerships and Innovation - CNHS in Azusa, California, CA
State of Connecticut
State School Teacher - All Endorsements - State of Connecticut (Accepting applications through 5/16/25) in Various locations in CT, CT
California Community Colleges Chancellor's Office
Programs Operations Analyst STAFF SERVICES ANALYST in Sacramento, CA
W.W. Norton & Company
College Publishing Sales Representative, Richmond in Richmond, VA
California Community Colleges Chancellor's Office
Budget Analyst COMMUNITY COLLEGE PROGRAM ASSISTANT in Sacramento, CA
Museum Search & Reference
The Mini Time Machine Museum of Miniatures - ED in Tucson, AZ
State of Connecticut, Executive Branch
Vocational Rehabilitation Counselor 1 - Apply by 5/7/2025 in Bridgeport and Stamford, CT
State of Connecticut
Supervising Clinician (40 Hour) Bilingual (Spanish Speaking) - Apply by May 5 in Stamford, CT
State of Connecticut - Dept. of Mental Health & Addiction Services
Professional Counselor (40 Hour) - Apply by 5/6/25! in Danbury, CT, CT
State of Connecticut, Executive Branch
HR Generalist 2 in Hartford , CT
State of Connecticut Executive Branch
Nurse in East Windsor, CT
Azusa Pacific University
Strategic Planning Analyst - Office of the CSO in Azusa, California, CA
Azusa Pacific University
ECE Program Director/Faculty - Teacher Education in Azusa, California, CA
Azusa Pacific University
Clinical Faculty, MSW Practicum Education - Dept of Social Work in Azusa, California, CA
Azusa Pacific University
Program Manager - College of Nursing and Health Sciences (S635) in Azusa, California, CA
Azusa Pacific University
Director of Academic Partnerships and Innovation - CNHS in Azusa, California, CA
State of Connecticut
State School Teacher - All Endorsements - State of Connecticut (Accepting applications through 5/16/25) in Various locations in CT, CT
California Community Colleges Chancellor's Office
Programs Operations Analyst STAFF SERVICES ANALYST in Sacramento, CA
W.W. Norton & Company
College Publishing Sales Representative, Richmond in Richmond, VA
California Community Colleges Chancellor's Office
Budget Analyst COMMUNITY COLLEGE PROGRAM ASSISTANT in Sacramento, CA
Museum Search & Reference
The Mini Time Machine Museum of Miniatures - ED in Tucson, AZ
State of Connecticut, Executive Branch
Vocational Rehabilitation Counselor 1 - Apply by 5/7/2025 in Bridgeport and Stamford, CT
State of Connecticut
Supervising Clinician (40 Hour) Bilingual (Spanish Speaking) - Apply by May 5 in Stamford, CT
Follow Us!
 |
 |
 |
 |
 |
 |