| Inside Claims Representative | |||||
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Company: Erie Insurance Company Location: Raleigh, NC Employment Type: Full Time Date Posted: 04/21/2025 Expire Date: 05/21/2025 Salary: 25-50 Job Categories: Insurance |
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| Job Description | |||||
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Inside Claims Representative Position Summary: Under close supervision, handles liability and property claims within designated authority. Resolves coverage and/or liability issues in accordance with applicable state insurance laws, regulations, and procedures. -Weekday evening shifts and/or Saturday shifts will be required based on business and service level needs. -The selected candidate will reside within 50 miles of the Raleigh Branch Office and will work from home. The selected candidate will be required to obtain appropriate licensing. -All Employees that work remotely must have access to internet service bandwidth speeds that meet ERIE's requirement of 50 mbps download and 10 mbps upload. Duties and Responsibilities: -Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. Obtains additional information as required to determine liability. Documents claim files and facilitates processing of claims in collaboration with other departments. Assigns outside experts when necessary to assist in investigation and in support of potential recovery. -Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations. -Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority. -Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others. -Learns and maintains knowledge of liability laws for each state. Learns and maintains knowledge of motor vehicle codes. -Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims. -With supervisor guidance, responds to intercompany arbitration applications. Files contentions and supporting documents on behalf of the insured/driver. -Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation. -Provides support for property claims during periods of heavy volume. -The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. -This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear. Minimum Educational and Experience Requirements -High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required. -Bachelor’s or Associate’s degree preferred. Designations and/or Licenses -Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred. -Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants. Contact Information
Company Description:
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. | |||||
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