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Company: State of Connecticut, Executive Branch Location: Hartford , CT Employment Type: Full Time Date Posted: 05/21/2025 Expire Date: 06/21/2025 Salary: 100+ Job Categories: Computers, Software, Government and Policy, Information Technology |
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Customer Success Manager IT Manager 3 Customer Success Manager Information Technology Manager 3 Recruitment #250502-1563MP-001 Location Hartford, CT Date Opened 5/16/2025 12:00:00 AM Salary $124,895 - $170,298 annually Job Type Open to the Public Close Date 5/27/2025 11:59:00 PM The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS) is seeking applications from experienced individuals for the position of Customer Success Manager (Information Technology Manager 3) primarily in service to the Department of Children and Families (DCF). WHAT WE OFFER Visit our new State Employee Benefits Overview page! The opportunity to work for a Forbes top company: 'Forbes' State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule Professional growth and development opportunities A healthy work/life balance to all employees POSITION HIGHLIGHTS Full time, 40 hours per week Monday through Friday Standard hours 8:00 am to 5:00 pm with some flexibility based on operational needs Located at 505 Hudson Street in Hartford, CT This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Policy can be found HERE. THE ROLE Reporting to the Deputy Director of Agency Success, you will have responsibility for ensuring agencies get their business needs met through technology solutions. In your role, you will work directly with agency and BITS leadership. You will be embedded within an agency to understand and support the mission of the agency and serve as the primary point of contact for the agency into BITS. The Customer Success Manager will assist agencies with a strategic approach to meet agency needs and solve problems and represent their interests and priorities within BITS. Customer Success Managers may cover multiple agencies. Customer Success Manager duties include: Serve as a strategic partner with their assigned agency or agencies Align information technology planning with the business strategy Responsible for managing the relationship between agency leaders and BITS Interface regularly with agency leadership Distributing communication to and from BITS and agencies, including priorities, status, customer satisfaction and more Building an in-depth understanding of agency goals, business, standards, policies and mission Acting as the agency's direct point of contact and escalation with BITS Work closely with agency and BITS management to ensure we meet the agencies' needs Growing and developing a team of applications experts to better serve our customers Overseeing application development, production support and quality assurance IT staff in service of the agencies Facilitating agency initiatives and projects through architecture, digital and governance process Devising creative solutions on how to leverage technology to meet business needs Coordinate the use of key people, resources, technologies, process, and capabilities to reach agency strategic goals Manage IT budget and purchasing in coordination with agency fiscal teams Set an example by acting in ways that are consistent with shared department values MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Ten (10) years of experience in computer or network administration, architecture, operations, production control, systems development, information technology analysis and planning. MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE One (1) year of the General Experience must have been in a managerial capacity. NOTE: For state employees this experience is interpreted to be at the level of an Information Technology Manager 2. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED College training in computer science, management information systems or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor’s degree. A Master’s degree in computer science, management information systems or a closely related field may be substituted for one (1) additional year of the General Experience. Contact Information
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