Some of these companies are no surprise, but others I was a little shocked. It's sad that w/ all the money these companies are making they can't seem to find the budget for good customer service.
The Customer Service Hall of Shame - MSN Money
They can. It's just that some people don't care. In such big companies, u may have people who figured they have job secuirty cause the company is so big .
I 've seen it. Hell, I work at Comcast. I gets customers who tell me everyday that someone (before they get me), has gotten LOUSY customer service.
However, I've also learned the most important thing: The customers is always right.....IF IT'S WITHIN REASON. Some people figure that just just because they pay for a service, they can abuse the system of that service.
So, it's a two-way street.
It's really a combination of things. Companies are looking to pay the Customer Support department as little as possible and as a result they are missing out on great candidates that are demanding proper compensation. Unless your company is B2B, I do not see why there is not more emphasis and regard placed on this departmend that kinda works as your PR agent to the world.
