Summary

Responsibilities

• Serve as the primary technical point of contact for a key customer, building strong relationships and understanding their needs.
• Collaborate closely with the customer to define project scope, requirements, and success criteria.
• Effectively communicate technical concepts and solutions to both technical and non-technical audiences at the customer.
• Ensure customer satisfaction by delivering high-quality solutions that meet their expectations and timelines.

• Lead and mentor a team of engineers, fostering a culture of innovation, collaboration, and continuous improvement.
• Oversee the design, development, and delivery of cutting-edge technology solutions, leveraging emerging technologies (e.g., AI Systems, Data Center technologies, Compute .. ).
• Champion engineering best practices, leveraging modern and secure software processes and languages.
• Drive continuous improvement in engineering processes and methodologies to enhance efficiency and effectiveness.

• Define and implement quality assurance processes and metrics to ensure that deliverables meet the highest standards.
• Proactively identify and mitigate risks to project success and product quality.
• Champion a culture of quality throughout the engineering team and the customer engagement.
  

Knowledge/Skills/Competencies

• Proven Leader: 15+ years of experience in software engineering, with a demonstrated ability to lead and deliver complex projects in a customer-facing role.
• Technical Depth:
• Deep, hands-on understanding of AI/ML infrastructure, hardware accelerators (GPUs, TPUs, etc.), and the software stack required for large-scale LLM/GenAI training and inference.
• Expertise in Rack Management Software (Provisioning, Monitoring, Lifecycle Management). Experience with protocols like Redfish, IPMI, and SNMP for interfacing directly with hardware components (BMCs, PDUs, CDUs, PCIe switches).
• Strong understanding of high-speed IO protocols such as PCIe, CXL, and high-speed networking (InfiniBand/Ethernet)
• Expertise of Infrastructure-as-Code (IaC) tools like Terraform, Ansible, Chef, or Puppet for provisioning at
• Deep understanding of the competitive landscape and technological demands of the hyperscalar market segment.
• Deep knowledge of software development methodologies (e.g., Agile, Scrum), cloud computing (AWS, Azure, GCP), data architecture, cybersecurity, and modern, secure programming languages. GenAI, vibe coding and other modern means of software development.
• Customer Focus: Excellent communication, interpersonal, and presentation skills, with a proven ability to build strong customer relationships.
• Quality Advocate: Deep understanding of quality assurance methodologies and a passion for delivering high-quality solutions.
• Emerging Tech Savvy: Experience with and understanding of emerging technologies, with the ability to identify and leverage them to solve customer challenges.
• Strategic Thinker: Able to translate customer needs into technical solutions and align engineering efforts with business goals.
• Thought leader: Be a thought leader for internal and external stakeholders, able to network effectively in a global environment.
  

Physical Demands

• Incumbent will perform the duties of this position in a normal office environment.
• Travel - 5-10% (estimated)
  

Typical Experience

• Fifteen plus years relevant experience

Typical Education

• Bachelors degree in Engineering or related field, or consideration of an equivalent combination of education and experience.
• Advanced studies in Business/Operations/Technology are recommended.
  

Notes