General Overview

Summary

Detailed Description

• Account & Program Execution Support
  • Support the Program Lead as a key point of contact for day-to-day program execution and project lifecycle management.
  • Work closely with the internal Program Lead to coordinate the account team's interface with cross-functional groups, including Development, New Product Introduction (NPI), Sales, Marketing, and Manufacturing.
  • Assist in developing comprehensive program plans, schedules, and tracking resource commitments to ensure customer deliverables are met on time and within scope.
  • Participate in program tracking meetings and operational reviews with both the customer and the internal account team, ensuring transparent communication.
  • Support the implementation and maintenance of customer business processes, communication flows, and issue escalation protocols.
• Performance Metrics and Delivery Assurance
  • Assist in the tracking and reporting of all key program performance indicators (KPIs), operational metrics, and critical delivery milestones.
  • Monitor and report on overall program execution status and adherence to defined strategic and operational objectives.
  • Support the development of clear and measurable action plans to correct schedule deviations or issues impacting program scope or quality goals.
  • Participate in program execution reviews, focusing on planning, adherence to schedules, and monitoring operational efficiency.
  • Help ensure compliance with all contractual and performance commitments related to delivery, quality, and timelines.
• Customer Relationship & Communication
  • Communicate with the customer as directed by the Program Lead to ensure ongoing satisfaction with products and company performance.
  • Participate in the process of receiving and documenting customer issues and complaints, helping to coordinate internal responses.
  • Assist in soliciting performance feedback, preparing customer satisfaction surveys, and communicating critical insights back to internal teams.
  • Support the Sales team and GCBU leadership by gathering and formatting necessary content for customer communications and business reviews.

Knowledge/Skills/Competencies

• Strong Teamwork, Collaboration, and Communication skills, with a focus on working effectively within a large group environment.
• Proven ability to work effectively across Cross-Functional Teams in a matrix organization structure.
• Foundational expertise in Program Performance Management and Operational Delivery Assurance.
• Practical knowledge of KPI definition, data tracking, and reporting methodologies.
• Strong skills in Relationship Support and customer communication.
• Excellent understanding of Program Lifecycle Management and operational methodologies.
• Solid grasp of Industry, Market, and Technology relevant to the customer's business.
• Proficiency in Data Analytics and the ability to rapidly learn and utilize internal IT tools for performance tracking.
• High degree of computer literacy, with strong proficiency in Microsoft Office applications.
• Excellent understanding of company capabilities, offerings, sites, and key functional teams (e.g., Celesca's ecosystem).

Physical Demands

Typical Experience

Typical Education

Salary