Summary

Detailed Description

• Acts as the primary interface between the customer & the company for managing specific programs to achieve planned revenue & profits for smaller customer accounts.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule.
• Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution.
• Coordinates & hosts regular program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
• With guidance from more experienced team members, manages current & planned programs to achieve planned revenue.
• Develops plans to meet commitments & schedules for customers.
• Develops action plans to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company & the products.
• Solicits performance feedback & communicates information to internal teams & departments. Prepares, distributes & analyzes customer surveys & self-assessments.
• Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
• Manages customer account profitability. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.
• Participates in the pricing/bid preparation process & contract development & management
• Works with cost ENG,FIN&SCM staff to coordinate efforts to analyze costs & price variances.
• Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.
• Provides performance reporting & analysis for monthly OPS Reviews &quarterly Customer Performance Reviews.
• Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction.
• Analyzes performance relative to targets.
• Develops & implements plans to address problem areas.
• Supports account planning, strategy development & sales.
• Works with sales,BD,FIN&cust.to understand the customer needs & develop proposals to meet those needs & achieve company objectives.
• Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
• Plays a key role in develop account sales strategies & in this capacity works directly with sales & marketing to implement with the customer.
• Responsible for coordinating & managing the activities of a New Products Administrator supporting new products/programs & develop projects

Knowledge/Skills/Competencies

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Typical Experience

• Nine plus years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.
• Above demands are carried out within the local existing Health and Safety guidelines

Notes