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Retail Experience Manager - Watertown MA
Company: Best Buy
Location: Watertown, MA
Employment Type: Full Time
Date Posted: 01/26/2026
Job Categories: Customer Service and Call Center, Retail/Wholesale, Sales, Executive Management
Job Description
Retail Experience Manager - Watertown MA
As the Retail Experience Manager, you'll assume the day-to-day leadership duties of your home store or group of stores to ensure employees are deployed efficiently and deliver excellent customer experiences. You'll drive localized customer and employee engagement strategies throughout your assigned store or stores within your designated micro-market (local surrounding stores). In addition, you'll be responsible for driving employee development and performance management.

What you'll do
  • Enable and empower employees to drive world-class customer experiences
  • Drive employee experience strategy across the micro-market to drive seamless customer experiences
  • Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
  • Lead efforts to maximize results or provide course correction as needed
  • Help drive sales and operational success within an assigned home location or across the micro-market as needed
Basic qualifications
  • 2 years of experience as a supervisor or manager in business, military or related fields
  • 2 years of sales or customer service experience
  • 1 year of experience managing and reviewing operational expenses and revenue
Preferred qualifications
  • Retail experience
  • Consumer electronics industry experience
  • Multi-location retail experience
What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
  • Competitive pay
  • Generous employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life -- in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.tm

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Contact Information
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