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Customer Request Technician - Decatur, IL
Company: Archer Daniels Midland
Location: Decatur, IL
Employment Type: Full Time
Date Posted: 01/26/2026
Job Categories: Customer Service and Call Center, Other / General, Warehousing, Quality Control, Research & Development
Job Description
Customer Request Technician - Decatur, IL
Customer Request Technician – Decatur, IL
ADM Research
Full time, non-exempt position

The Customer Request Technician is an entry-level position that requires a person who is highly productive and will provide high quality service to customers, both internal and external. This position demands good time management skills, the ability to work in a team environment, customer service skills, data entry, and a variety of jobs, tasks and other duties as assigned. Must have a safe working attitude, be an active participant in safety programs and learn and follow written rules and procedures.

Responsibilities
  • Manage inventory of assigned products
  • Fill, package, and ship sample requests
  • Communicate with requestors status updates on requests and projects
  • Maintain the cleanliness of work area
  • Work with Research and the business units to ensure customer satisfaction
  • Maintain documents for products
  • General housekeeping duties
  • Record product codes/lot numbers
  • Strong safety aptitude and work ethic
  • Ability to sit and stand for long periods of time
  • Ensure compliance to procedures, guidelines, and ADM policies
  • Dependable and desire to learn with a positive attitude
  • Learn food safety protocols and complete HACCP training
Skills and Qualifications
  • Ability to lift up to 50 lbs.
  • Attention to detail oriented
  • Must be familiar with English and Metric measurement units
  • Ability to operate simple machines (pallet jack, pallet lifter)
  • Ability to work in a warehouse environment
  • Ability to work with databases
  • Ability to do repetitive tasks in an efficient and timely manner
  • Multitasking
  • Ability to adapt to a changing working environment
Excited about this role but don’t meet every requirement listed? Studies show that often applicants will self-select out if they don’t check every box. We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:105338BR
Contact Information
Company Name: Archer Daniels Midland
Website: https://sjobs.brassring.com/TGnewUI...
Company Description:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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