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Director of the Clinical Research Support Unit
Company: NYU Langone Health
Location: New York, NY
Employment Type: Full Time
Date Posted: 01/28/2026
Job Categories: Healthcare, Practitioner and Technician, Science, Collegiate Faculty, Staff, Administration, Executive Management, Research & Development, Medical
Job Description
Director of the Clinical Research Support Unit
NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. For more information, go to med.nyu.edu, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter and Instagram. Position Summary: We have an exciting opportunity to join our team as a Director of the Clinical Research Support Unit. The Director of the Clinical Research Support Unit (CRSU) provides strategic leadership and operational management to enhance clinical research activities supported by CRSU. This role involves developing and implementing strategic plans that align with organizational goals, focusing on billing compliance and reducing start-up time for activating clinical research studies. The Director leads initiatives to drive innovation and process improvements, translating business plans into operational plans with high-level judgment. In team management, the Director oversees a team of managers and specialists, providing guidance and performance management, setting performance standards, and preparing analyses for efficient operations. The Director ensures compliance with institutional policies, relevant regulations, including Good Clinical Practice (GCP) guidelines and FDA regulations, fostering a culture of compliance within the unit. Stakeholder management involves developing partnerships throughout NYULH and collaborating with internal and external stakeholders such as Contracts, Sponsored Programs Administration (SPA), Principal Investigators, sponsors, Clinical Research Organizations (CROs), and Institutional Review Boards (IRBs). The Director advises department and division administrators on improving efficiencies with clinical research submissions to CRSU. Performance monitoring involves tracking key performance indicators (KPIs) to measure CRSUs success, identifying opportunities for process improvement, and implementing strategies to enhance faster study activation. The Director, Clinical Research Support Unit (CRSU) is a core leader that demonstrates Advanced-Level Leadership skills. Job Responsibilities: Strategic Planning and Leadership: Develop and implement strategic plans for the Clinical Research Support Unit (CRSU), aligning them with organizational goals. Provide strategic leadership and vision for the CRSU, setting long-term objectives, enhancing the effectiveness of budget reviews, and reducing the start-up time for activating clinical research studies. The director will lead initiatives that drive innovation and process improvements across NYULH, translating business plans into operational plans with high-level judgment. Policy and Guidelines Develop, revise, and update institutional policies for clinical research budgeting to ensure compliance with all relevant regulations, including Medicare Clinical Trials Policy (CTP), Good Clinical Practice (GCP) guidelines, and FDA regulations. Research Community and other Stakeholders EngagementMeet with Principal Investigators, study staff, department leadership and administrators to review concerns, answer questions, and resolve any issues impacting the review of study budgets and overall study activation. Develop and maintain partnerships throughout NYULH by actively engaging and collaborating with internal and external stakeholders, including Contracts, Sponsored Programs Administration (SPA), Clinical Research Finance (CRF), MCIT, Principal Investigators, study teams, sponsors, Clinical Research Organizations (CROs), and Institutional Review Boards (IRBs). Budget Management:Develop and manage the CRSU budget, ensuring efficient resource allocation. Formulate and administer the annual operating budget, managing resources to accomplish specified goals and objectives. Performance Monitoring and Continuous Improvement:Develop and monitor key performance indicators (KPIs) to track the progress and success of the CRSU. Identify opportunities for process improvement, implementing strategies to enhance faster times to activate studies. CRSU Team Oversight:Lead and manage a team of clinical research professionals (i.e., managers and specialists), providing guidance, and performance management. Directs the efforts of CRSU staff, setting performance standards and accountability. Prepares analyses for immediate and long-range resource management planning, while ensuring efficient operations with existing resources. Clinical Research Management System (CRMS) System Serve as Business owner of the Clinical Research Management System (CRMS) and work closely with Medical Center IT to ensure functionality and suitability for supporting submissions to CRSU. Perform other duties as specified by the Senior Director, RDI. Minimum Qualifications: To qualify you must have a
  • Master's degree or equivalent in life sciences, public health, or a related field.
  • Demonstrated Advanced-Level Leadership skills, including championing innovation, ability to deliver concise communication, handle crisis management effectively, and lead cross-functional teams to achieve shared goals.
  • 10+ years of experience working in a Clinical Research Organization (CRO), hospital or equivalent, medical center or academic medical setting, including 6+ years of demonstrated success leading enterprise-wide projects as a key decision-maker demonstrating decisive and persuasive leadership with executive presence.
  • Demonstrates and models ownership through accountability and leadership by example that inspires trust with a focus on developing future leaders, ensuring continuity and organizational resilience.
  • Strong presentation and writing skills. Must have progressive leadership experience. In-depth knowledge and understanding of Medicare Clinical Trials Policy (CTP), coverage analysis, billing compliance, Good Clinical Practice (GCP) and human subject research with ability to align strategies with unit objectives.
  • Experience (7+ years) leading large complex programs in a matrixed organization with demonstrated director level experience leading these programs with clear markers of success that lead the program to grow and meet strategic goals.
  • Supervisory and management experience, including management of indirect reports in a matrixed environment.
  • Ability to simultaneously conceive, manage, execute, and coordinate multiple projects within tight timelines and budget parameters.
Preferred Qualifications:
  • Strong knowledge of Change Management with advanced knowledge and proficiency in project management methodologies and tools.
  • Ability to work effectively and lead within matrixed organizational and cross functional project teams.
  • Ability to transform and nourish a positive and inclusive workplace culture, driving engagement and organizational success.
  • A Masters Degree.
  • Academic medical center experience.
  • Process improvement experience.
  • CTMS experience
  • Billing Compliance experience.
  • Competencies: Action oriented, Functional/technical skills, Interpersonal skills, Organizational skills, Analytical skills, Time management, and Written communications. Respects diversity.
Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $146,384.39 - $252,513.46 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here

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