Description

Providence caregivers are not simply valued theyre invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Senior IS Epic Applications Analyst on the Cadence team at Providence, youll be the trusted expert driving innovative solutions for complex business challenges. In this role, youll leverage deep technical knowledge and analytical skills to advise leadership, define user requirements, and translate business needs into optimized system designs. Youll collaborate across teams and with customers to ensure applications are used effectively, while mentoring others and leading projects that enhance workflows and improve outcomes. You will foster a culture built on respect, excellence, and compassionensuring every interaction demonstrates integrity and fairness, while your daily work uplifts colleagues, customers, and the community. From troubleshooting critical issues to managing upgrades and change initiatives, youll play a key role in delivering service excellence and maintaining system integrity. If you thrive in a dynamic environment where your expertise shapes impactful solutions and strengthens collaboration, this is the opportunity to make a difference.

Providence supports 100% virtual work for residents located in the following States:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas

What You'll Do:

• Uses in-depth information and analysis to provide management with advice and counsel on a variety of business issues. Issues are often highly technical and complex in nature.
• Define and translate user requirements for complex systems, educating customers on functionality and limitations while driving optimal application utilization. Develop clear, concise documentation to support adoption and efficiency
• Collaborate with internal and external teams to support and develop business solutions. Use professional knowledge, judgment, and analysis in making decisions or recommending a course of action that meets business needs, in addition to assisting others in decision-making activities
• Demonstrate service excellence and relationship-building, fostering trust and collaboration with patients, families, employees, managers, medical staff, volunteers, and community partners to maximize productivity and engagement
• Apply technical standards and advanced methodologies to solve highly complex problems, while coaching and developing team members in tools, techniques, and analytical skills
• Design and refine workflows in partnership with stakeholders, ensuring seamless processes and operational efficiency
• Lead high-performing project teams, driving initiatives from concept to completion with precision and accountability
• Analyze and synthesize data to evaluate multiple solutions, delivering insights that inform strategic decisions
• Collaborate with peers to create and maintain team-specific documentation and lead efforts to improve documentation standards.
• Proactively identify and mitigate risks, troubleshoot issues, and guide root cause analysis for application failures, ensuring business continuity
• Translate business needs into system design, configuration, and workflow validations that optimize performance and compliance
• Develop and execute complex test plans, coordinating efforts across teams to ensure quality and reliability
• Serve as a trusted resource during testing and upgrades, facilitating smooth transitions and minimizing disruptions
• Align individual goals with organizational priorities, driving quality, budget adherence, customer satisfaction, and financial performance
• Plan and manage system downtime, change management, maintenance, and upgrades with precision and minimal impact
• Perform capacity planning and vendor management, ensuring scalability and cost-effectiveness
• Flexibility to travel up to 10% and participate in rotational on-call responsibilities to support critical operations

Required Qualifications:

• Bachelor's Degree in Computer Science, Business Management, Information Services -OR- a combination of equivalent education and experience
• Within 90 days of hire date: Epic Certification
• 4 or more years of epic certification with build experience
• 7 or more years of build analyst experience in Epic and / or equivalent healthcare software

Preferred Qualifications:

• Upon Hire: Certifications in software applications, technology infrastructure, or clinical specializations
• Epic Knowledge Experience with building and supporting facility structure, referrals, hello world, and cheers
• Epic Cadence Certification
• Epic Prelude Certification
• Systems Analysis & Design Expert at transforming business needs into smart system configurations, validating workflows, and driving seamless functionality
• Application Expertise Deep understanding of complex applications, their capabilities, and limitations to maximize performance and efficiency
• Troubleshooting & Root Cause Analysis Skilled at diagnosing issues, resolving application failures, and ensuring uninterrupted operations
• Data Analysis & Insight Generation Ability to uncover patterns, evaluate multiple approaches, and deliver actionable insights for optimal solutions
• Complex Problem Solving Applying industry standards and advanced concepts to tackle highly technical challenges with precision
• Workflow Documentation Creating clear, standardized documentation that enhances usability and supports operational excellence
• Stakeholder Engagement Building strong, collaborative relationships with internal teams, customers, and community partners to achieve shared goals
• Customer Education Translating technical functionality into clear, approachable guidance that empowers users
• Service Excellence Demonstrating professionalism and fostering positive interactions to strengthen trust and collaboration
• Knowledge Sharing & Mentorship Guiding less experienced staff in tools, techniques, and analytical best practices to elevate team performance
• Strategic Decision-Making Applying sound judgment and analysis to recommend actions that align with business objectives and drive success

Salary Range by Location:

• AK: Anchorage: Min: $52.19, Max: $82.39
• AK: Kodiak, Seward, Valdez: Min: $54.40, Max: $85.88
• California: Humboldt: Min: $54.40, Max: $85.88
• California: All Northern California - Except Humboldt: Min: $61.04, Max: $96.35
• California: Southern California: Min: $54.40, Max: $85.88
• Montana: Except Great Falls: Min: $42.02, Max: $66.33
• Montana: Great Falls: Min: $39.81, Max: $62.84
• Oregon: Non-Portland Service Area: Min: $48.65, Max: $76.80
• Oregon: Portland Service Area: Min: $52.19, Max: $82.39
• Texas: Min: $39.81, Max: $62.84
• Washington: Western: Min: $54.40, Max: $85.88
• Washington: Southwest - Olympia, Centralia: Min: $52.19, Max: $82.39
• Washington: Clark County: Min: $52.19, Max: $82.39
• Washington: Eastern: Min: $46.44, Max: $73.31
• Washington: Southeastern: Min: $48.65, Max: $76.80

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 414847

Company: Providence Jobs

Job Category: Applications

Job Function: Information Technology

Job Schedule: Full time

Job Shift: Day

Career Track: Business Professional

Department: 4011 SS IS CRCA REV ACCESS

Address: WA Olympia 525 Lilly Rd NE

Work Location: Providence St Peter Professional Bld-Olympia

Workplace Type: Remote

Pay Range: $See Job Posting - $See Job Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Company Name: Providence
Website: https://rr.jobsyn.org/D3E5601D86DA4...
Company Description:

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