Company Description

When you come to the University of Maryland St. Joseph Medical Center, youre coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. Youre embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means youll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade A hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, weve been consistently recognized as a top employer by Baltimore magazine.

Job Description

Work Schedule:10pm 6:30am Rotating Nights and Weekends

Job Summary

Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Maintains a visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks, promptly reporting or correcting deficiencies.

Responds rapidly to emergency and crisis situations, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter/ambulance arrivals, following direction from senior personnel and using approved de-escalation techniques.

Supports clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed, ensuring all actions preserve patient dignity, safety, and regulatory compliance.

Enforces safety and security policies, ensuring safe and appropriate behavior by patients, visitors, and staff, documenting violations, and escalating concerns to Security leadership as needed.

Operates access control points and screening equipment, including weapon detection systems, ensuring secure ingress/egress, monitoring restricted or high-risk areas, and identifying unauthorized access attempts.

Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department with professionalism and compassion.

Use two-way radios and communication systems effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain-of-command protocols.

Conducts basic fact-finding for incidents, interviewing involved parties professionally and documenting accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.

Assists with morgue handling responsibilities, including respectful and policy-compliant transport of deceased patients and proper logging of placements and releases.

Ensures security technology, alarms, and access points are functioning, immediately reporting malfunctions, damage, or hazards that impact safety.

Adheres to post orders with consistent situational awareness, remaining at assigned posts unless properly relieved and maintaining a high standard of professional conduct.

Escalate complex, unsafe, or high-risk situations to supervisors, exercising only limited independent decision-making appropriate for an entry-level role.

Comply with all departmental policies, regulatory requirements, safety expectations, and values, ensuring ethical conduct and adherence to organizational standards.

Perform all other duties as assigned.

Education

* High School Diploma or GED (Required)

Certification / Licensure / Registration

*State Drivers License with less than 3 points (Required)

Maryland Security Guard Card (Preferred)

IAHSS Basic Security Certification (Preferred)

Annual aggression management training (Preferred)

BLS/CPR Certification (Preferred, must obtain within 90 days of hire)

Experience and Skills

*1 year Experience in Law Enforcement, Corrections or Private Security. (Required)

2 - 4 years Experience in Law Enforcement, Corrections or Private Security. (Preferred)

Required Skills: Strong Verbal Communications Skills, Excellent Interpersonal Skills

Physical Requirements and Physical Demands

*Adequate hearing to perform job duties in person and over the telephone. Hears alarms/telephone/tape recorder/normal speaking voice.

*Must be able to accurately document pertinent information either by writing or typing.

*Must be able to communicate clearly in person and over the telephone.

*Must be able to perform repetitive tasks/motion.

*Must have good eye-hand-foot coordination.

*Must have good manual dexterity.

*Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

*Must be able to climb 75 stairs (5 floors) in less than 60 seconds.

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Company Name: University of Maryland Medical System
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Website: https://careers.umms.org/us/en/job/...
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