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Senior System Analyst - Service Delivery - Erlanger, KY (On-site)
Company: Archer Daniels Midland
Location: Decatur, IL
Employment Type: Full Time
Date Posted: 03/02/2026
Job Categories: Customer Service and Call Center, Insurance, Transportation, Logistics
Job Description
Senior System Analyst - Service Delivery - Erlanger, KY (On-site)
Senior System Analyst - Service Delivery
This is an Exempt level position. Relocation to Erlanger, KY or Decatur, IL.

Position Summary:
The Service Delivery Organization is committed to business technology support, service management, risk management, and relationship management in support of all applications and infrastructure towers. As a member of the Service Delivery Organization, the Sr. System Analyst will work closely with the Service Delivery Leader, Technical Analysts, Business Users, and Application and Infrastructure support teams to develop, document and deliver process and systems solutions which enable ADM’s strategy.

This role would progress to becoming subject matter expert on how the technology supports our business processes.

The successful candidate will have prior knowledge and experience in transportation management processes. Ideally will have experience with Mcleod, CICS and IMS systems in Order Processing, Trucking and Freight Accrual.

Job Responsibilities:
  • Provide deep functional expertise for applications & products supporting one or more process areas.
  • Provide input into system fit/gap analysis and design decisions.
  • Write detailed functional and provide input technical designs for business requests, partnering with business and development teams as needed.
  • Share knowledge of risks and opportunities to improve efficiency and effectiveness within the respective process area.
  • Provide process and functional expertise, engaging technical teams as required to resolve escalated support issues.
  • Provide process and functional expertise and support for merger and acquisition efforts.
  • Provide regular and accurate status updates and other documentation to management and team members for assigned support and enhancement work.
Job Requirements:
  • Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet deadlines
  • Ability and willingness to travel by auto and air as needed to achieve business objectives
  • Exhibits ability to work both in a geographically diverse team environment and independently
  • Ability to maintain confidentiality
  • Strong analytical, organization, time management, facilitation, and process management skills
  • Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.
  • Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
  • Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed
  • Knowledge of how current trends and technology can address identified business needs and capabilities a plus
  • Interact and deal effectively with all levels of employees while maintaining a professional manner
  • Maintains a positive work environment through teamwork & conflict resolution
  • Strong problem solving and communication skills
  • Familiarity with McLeod Powerbroker usage and navigation
  • Familiarity with IMS system usage and navigation
  • Bachelor’s degree related to Information Systems, Business or other relevant academic discipline with a minimum 4 years job experience in IT or process area(s) preferred
Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check.

REF:106647BR
Contact Information
Company Name: Archer Daniels Midland
Website: https://sjobs.brassring.com/TGnewUI...
Company Description:
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
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