As the Associate Director, Product Management - Digital Customer Experience, you will lead the strategy, vision, and roadmap for IVR, chatbot, and conversational AI experiences across the organization. This role will be accountable for end-to-end experience outcomes, ensuring solutions are intuitive, scalable, and aligned with customer and business needs. They will guide cross-functional teams through discovery, prioritization, and delivery, driving high-quality execution and measurable outcomes. You will also evaluate emerging technologies and industry trends to continuously evolve the conversational AI ecosystem.

This role is hybrid, which means you will work some days at our corporate office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

Basic qualifications

Preferred qualifications

What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially during key moments in your life.
Our benefits include:

About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life--in our stores, online, and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.tm

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Apply Now

Company Name: Best Buy
Website: https://jobs.bestbuy.com/bby?id=job...