Enterprise Management Center / Global Enterprise Management (EMC/GEM)

IT Facing Service Desk (IFSD) provides 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems

Transform technology into opportunity as a Telecommunications Technician III with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT youll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Telecommunications Technician III you will help ensure today is safe and tomorrow is smarter. Our work depends on Telecommunications Technician III joining our team to provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems. Specifically, ISP provided and GW GES tools, databases, displays, logs, Standard Operating Procedure (SOP) documents and Knowledge Base (KB) articles are used to identify and validate event data, take SOP/KB specified administrative action, provide ticket based event tracking, and to provide timely notification and routing of issues to support teams as required. The IFSD also coordinates with both ISP and GW GES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity. In addition, IFSD personnel perform router and switch updates in support of security actions.

HOW A TELECOMMUNICATIONS TECHNICIAN III WILL MAKE AN IMPACT
Performs installation, maintenance and repair of telecommunications systems.
Provide 24/7 mission and infrastructure monitoring, notification, administrative support, logging, ticketing and reporting for supported systems
Coordinates with both ISP and GWGES watch staff for situational awareness and support actions, and with customers and support personnel to provide notification and response to event activity
IFSD personnel perform router and switch updates in support of security actions.

WHAT YOULL NEED TO SUCCEED:
Education: Associates of Arts/Associates of Science

Required Technical Skills: Security+ (IAT Level 2) or higher

Security Clearance Level: Active TS/SCI w/poly

Required Skills and Abilities: communication, problem solving, etc.
Location: On-site
US Citizenship Required

Shift: Sun - Thurs 2pm10pm EST or Mon Fri 2pm10pm EST

GDIT IS YOUR PLACE

Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from

#GREENWAY

#ITPolyMD