Essential Duties and Responsibilities:
- Provide executive level computer and operational support.
- Provide accurate and creative solutions to user problems of a moderate and complex nature, and ensure and assist in timely resolution of user and support issues for the Executive level team.
- Contribute to team success by sharing knowledge and experience verbally and through documentation of knowledge to the team knowledge-base.
- Function as Subject Matter Expert on the Executive Team Support processes.
- Ensure that tickets are accurately documented and resolved in a timely manner and will be the primary point of ownership for all Executive level tickets.
- Perform other tasks and work on projects as they may be assigned.
- Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Use moderate to advance troubleshooting knowledge to diagnose, resolve, and follow up on issues relating to various user concerns.
- Assist in troubleshooting advanced technical issues within the network, mainframe, and telecommunications environments, especially as they relate to problems at the workstation level.
- Provide written updates for problem resolution for knowledge bases, troubleshooting manual(s), or supported on-line documentation products.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for Executive Team computers.
- Identify areas deserving attention in the Executive support environment, and consult with management to build upon or repair situations.