| HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance | |||||
Company: General Dynamics ITLocation: Washington, DC Employment Type: Full Time Date Posted: 06/12/2026 Job Categories: Engineering, Information Technology |
|||||
| Job Description | |||||
|
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GDIT has an amazing opportunity for a Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nations capital. As a Help Desk Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better. Transform technology into opportunity as a Help Desk Manager with GDIT. A career in IT means connecting and enhancing the systems that matter most. As a Help Desk Manager, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT: Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment. Reviews and monitors active tickets to ensure alignment with established quality standards, accuracy of documentation, and adherence to escalation procedures. Partners with the Quality Assurance Coordinator and Training Manager to identify process gaps, develop solutions, and reinforce best practices across the service desk. Serves as a technical SME for the Mac teamproviding mentorship, guidance, and on-the-job training for Tier 1 and Tier 1.5 technicians. Assists with testing, evaluating, and recommending improvements for Apple hardware and software deployments. Collaborates with leadership to develop and implement quality improvement initiatives based on service metrics and customer feedback. Conducts root-cause analysis on recurring macOS issues and recommends process or configuration changes to reduce incident frequency. Documents resolutions, contributes to the knowledge base, and assists in developing training materials focused on Mac support procedures. Provides deskside and remote support for executive and VIP users, ensuring minimal disruption and delivering white-glove customer service. Coordinates with network and infrastructure teams to resolve complex issues involving VPN, connectivity, and account access. Maintains awareness of emerging Apple technologies and integrates lessons learned into operational processes. Scope:Serves as a manager-level technical contributor with responsibility for quality assurance and macOS subject matter expertise within the Help Desk. Operates independently with minimal supervision. Moderate complexity. WHAT YOULL NEED TO SUCCEED:Required Experience: DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experienceRequired Technical Skills: CompTIA Security+ (DoD 8570 Compliance)required within 6 months of startingSecurity Clearance Level: Active Top Secret with SCI EligibilityRequired Skills and Abilities: Must be able to pass a basic English Language assessment testPreferred Skills: BS/BA Highly DesiredLocation: On Customer Site, Washington, District of Columbia This service desk is 24/7/365, occasional shift work may be required.GDIT IS YOUR PLACE:Flexible work schedule401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays Contact Information
| |||||
Job Seeker Tools
| • | Latest Jobs |
| • | Job Seeker Tools |
| • | Your Saved Jobs |
| • | Build Your Professional Profile |
Members Get Hired!
Similar Jobs
PetSmart
Retail Sales Associate Part Time in Washington, DC
Retail Sales Associate Part Time in Washington, DC
GE Appliances
Appliance Service Technician (Waldorf, MD) in Washington, DC
Appliance Service Technician (Waldorf, MD) in Washington, DC
General Dynamics IT
Program/Business Analyst Senior-Data Visualization/Tableau in Washington, DC
Program/Business Analyst Senior-Data Visualization/Tableau in Washington, DC
Georgetown University
Mentor, College Prep in Washington, DC
Mentor, College Prep in Washington, DC
Truist Financial
Analyst or Associate - Wholesale Credit Delivery - Middle Market segment in Washington, DC
Analyst or Associate - Wholesale Credit Delivery - Middle Market segment in Washington, DC
Georgetown University
Senior Civil Rights Investigator in Washington, DC
Senior Civil Rights Investigator in Washington, DC
National Committee for Quality Assurance
Senior Analyst, Product Management in Washington, DC
Senior Analyst, Product Management in Washington, DC
Featured Employers
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
Featured Jobs & Internships
Backroads
CRM & Lifecycle Marketing Specialist in Berkeley, CA
Customs and Border Protection
CBP Officer Recruitment Webinar – August 26th in United States, US
Customs and Border Protection
USBP Recruitment Event in Brownsville, TX, August 24 – 25 in Brownsville, TX
The DC Bar Foundation
Grants Database Manager in Washington , DC
Blue Bear Creative
Content Creator in Remote, US
Front Range Community College
Director of Infrastructure Maintenance in Westminster, CO
Front Range Community College
Licensed Mental Health Counselor in Westminster, CO
Front Range Community College
Advising Operations Coordinator in Fort Collins, CO
Union Elementary School District
STEM Teacher in Arizona, AZ
Union Elementary School District
School Psychologist in Arizona, AZ
Union Elementary School District
English Language Arts Teacher in Arizona, AZ
Union Elementary School District
Math Teacher in Arizona, AZ
Union Elementary School District
Science Teacher in Arizona, AZ
Union Elementary School District
Special Education Resource Teacher in Arizona, AZ
Michigan State University Child Development Laboratories
Assistant Director - MSU Child Development Laboratory Lansing in Lansing, MI
Backroads
CRM & Lifecycle Marketing Specialist in Berkeley, CA
Customs and Border Protection
CBP Officer Recruitment Webinar – August 26th in United States, US
Customs and Border Protection
USBP Recruitment Event in Brownsville, TX, August 24 – 25 in Brownsville, TX
The DC Bar Foundation
Grants Database Manager in Washington , DC
Blue Bear Creative
Content Creator in Remote, US
Front Range Community College
Director of Infrastructure Maintenance in Westminster, CO
Front Range Community College
Licensed Mental Health Counselor in Westminster, CO
Front Range Community College
Advising Operations Coordinator in Fort Collins, CO
Union Elementary School District
STEM Teacher in Arizona, AZ
Union Elementary School District
School Psychologist in Arizona, AZ
Union Elementary School District
English Language Arts Teacher in Arizona, AZ
Union Elementary School District
Math Teacher in Arizona, AZ
Union Elementary School District
Science Teacher in Arizona, AZ
Union Elementary School District
Special Education Resource Teacher in Arizona, AZ
Michigan State University Child Development Laboratories
Assistant Director - MSU Child Development Laboratory Lansing in Lansing, MI
Subscribe!
Follow Us!
 |
 |
 |
 |
 |
 |